Senior Accounts Management Manager

About the role

The Account Management team at Affirm builds and grows long‑term partnerships with merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. The team serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and shaping solutions that drive successful outcomes for both partners and Affirm. Affirm is committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high‑profile, customer‑facing role requiring outstanding results‑oriented, relationship and program management skills. The role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills, and excellent executive presence including written and verbal communications.

Responsibilities

• Act as SEM and team lead across omni‑retail for best practices on managing complex accounts, driving outcomes and building relationships.
• Oversee a large portfolio of key strategic accounts and develop and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
• Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
• Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for merchants.

Requirements

• Bachelor’s degree with 7‑10 years of B2B client‑facing experience