Senior Account Supervisor - NY

About the role

We are looking for a Senior Account Supervisor to join our dynamic team and help shape the future of luxury engagement. This role is crafted for a strategic thinker who believes data should inform creativity—not limit it. You’ll be responsible for developing and leading integrated communications strategies that connect media and high-value audiences with our luxury partners. You’ll work alongside passionate strategists, creatives, and data specialists to deliver campaigns that are as effective as they are elegant.

Responsibilities

• Provide strategic direction to clients and team
• Responsible for client satisfaction and meeting/exceeding deliverable goals
• Maintain client relationships through meetings, conference calls, general contact, meeting agendas, notes, reports, etc.
• Oversee account work for 2-3 team members (ranging from account coordinators to account executives), providing training, coaching, editing, mentoring and overall sound leadership
• Provide strategic, strong and consistent media results and measurement
• Handle crisis communications, as needed
• Identify stories and pitches; edit and write press releases, media alerts, photo captions, media pitches, etc.
• Develop and maintain solid relationships with journalists, bloggers and influencers
• Provide ideation and campaigns; participate in brainstorms
• Recommend, source and implement strategic events and partnerships
• Provide social media strategy, advice, research, campaign ideas and provide and/or supervise communications management
• Recognize and bring client issues to supervisor’s attention with a suggested solution
• Handle minor client issues independently
• Perform research and analysis of clients and the marketplace
• Stay on top of current industry news, trends and technology; attend events; network

Requirements

• Six to seven years work experience in travel/lifestyle PR; destination PR experience and agency experience is preferred
• Minimum one year in a supervisory capacity managing 1-2 junior team members
• Ability to adapt to fast-paced, multi-tasking, unique work environment
• You’re a self-starter with a proven ability to lead a team and work well independently
• You have experience resolving client issues quickly and efficiently
• Exceptional written and verbal communication skills
• Outstanding team player with a positive attitude
• Experience launching campaigns with non-client partners
• You have a solid portfolio of secured media coverage (national, magazine, newspaper, TV and digital wins)
• Comprehensive knowledge of the travel industry + media, including industry-appropriate bloggers and influencers
• Proven experience handling crisis a plus

Qualifications

• Strong understanding of luxury marketing principles and practices
• Experience working with high-profile clients and brands
• Excellent project management and organizational skills
• Ability to work effectively under pressure and meet tight deadlines
• Knowledge of digital marketing platforms and tools
• Experience with event planning and coordination

Skills

• Strategic thinking and problem-solving
• Media relations and pitching
• Event planning and coordination
• Client relationship management
• Content creation and editing
• Research and analysis
• Communication and presentation skills

Benefits

• Competitive compensation
• Comprehensive health and wellness plans
• Unlimited PTO
• 401(k) plan

Pay

Salary range: $80,000 - $120,000 annually

Schedule

Hybrid schedule available