Senior Account Representative

Key Responsibilities

• Payment Processing & Reconciliations
• Cash Management
• Accounts Receivable Coordination
• Systems Integration
• Refund & Caseload Management
• Cross-Campus Liaison

What You'll Bring

• Experience: Minimum of 3 years of progressive professional experience within a university student accounts office, higher education financial service division, or a closely related accounting framework. Previous college administration experience is highly preferred.
• Education: Bachelor’s degree or an equivalent combination of education and professional experience is required.
• Technical Skills: Direct exposure to higher education ERP systems (such as Workday, Colleague, PowerCampus, or Banner) and experience interpreting computer output is preferred. Specific knowledge of Workday Student Accounts is a major plus.
• Accounting & Banking Know-How: Strong foundational knowledge of accounting with experience interpreting financial entries and managing cash procedures. Complete understanding of banking protocols, including credit advice, wire transfers, and foreign exchange (FX).

Core Competencies

• Exceptional attention to detail
• Strong problem-solving skills
• The capacity to work accurately with minimal direct supervision
• Strong interpersonal communication skills to guide students and parents through financial timelines with professional customer-service empathy under pressure

Why Choose Berklee?

• Operational Impact: Anchor the critical financial infrastructure that allows global creative students to transition seamlessly through their academic lifecycles.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental packages, an institutional 403(b) retirement match, generous PTO, tuition assistance, and a paid winter break to rest and recharge.

Hiring Range

$49,000 to $66,000; salary dependent on experience and education.

Berklee's Commitment

• Diversity, Equity, Inclusion & Equal Employment Opportunity: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.
• Employee Type: Staff