Senior Account Manager, Platform Success, IQVIA Digital (REMOTE)

Key Responsibilities

• Act as a primary point of contact and trusted advisor for clients, building strong partnerships through trust, transparency, and consistent communication.
• Own senior stakeholder relationships and influence client strategy at an executive level. Work closely with sales team to anticipate client needs, proactively addressing challenges and opportunities before they escalate.
• Collaborate with Programmatic Traders to design and execute campaigns aligned with client KPI's, leveraging platform capabilities to drive performance.
• Lead development of multi-channel strategies and provide strategic oversight across campaigns. Translate client goals into actionable media strategies that maximize ROI and efficiency.
• Regularly analyze and interpret campaign performance data, identifying trends, areas for improvement, and growth opportunities. Provide proactive recommendations and data-backed insights that empower clients to refine their strategies. Drive continuous optimization frameworks and elevate analytical rigor across accounts.
• Collaborate with traders, Product, and Engineering teams to troubleshoot issues, enhance capabilities, and advocate for feature improvements based on client feedback. Serve as a key escalation point and influence product direction through aggregated client insights. Ensure flawless execution of campaigns by bridging the gap between client expectations and platform capabilities.
• Serve as a trusted advisor by educating clients on evolving ad tech trends, best practices, and emerging opportunities. Represent in client meetings, QBRs, and industry events, positioning the platform as a market leader. Contribute to internal thought leadership and help define platform success standards and playbooks.

Qualifications

• Bachelor's Degree required.
• Six (6)+ years’ experience building client relationships and growing a book of business against a revenue target.
• Proven experience building and optimizing omnichannel digital campaigns using platform insights and data, including hands-on experience across multiple DSPs (e.g., DV360, The Trade Desk, Amazon DSP or similar).
• Strong experience developing and delivering programmatic reporting, with the ability to synthesize complex datasets into clear, compelling narratives and actionable insights through data storytelling.
• Prior experience working with healthcare clients or within regulated industries is strongly preferred, with specific experience supporting healthcare and pharmaceutical brand marketing initiatives.
• Comfortable serving as the strategic point of contact for clients, agencies, and publishers; able to translate complex media strategies into clear, actionable plans, including collaboration with agency stakeholders.
• Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred.
• Knowledge of agency and/or publisher media planning process, including how programmatic fits alongside social, email and TV preferred.
• Able to prioritize work based on strategic value and self-manage across multiple projects.
• Proficiency in breaking down complex technical problems into business solutions.
• Strong analytical skills to draw insights from large datasets.
• Excellent written and verbal communication skills.
• Proven ability to work with and influence cross-functional teams.
• Passion for working in a space that sits at the intersection of healthcare and technology.