Senior Account Manager - Parking Operations

About the role

Propark Mobility is seeking a Senior Account Manager to join our dynamic team in Hartford, CT. The position offers a competitive salary range of $60,000 - $65,000 annually, commensurate with experience, plus incentive bonus potential. The role is full-time, Monday - Friday.

Responsibilities

• Assist and train managers in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
• Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
• Act as primary point of contact with clients and maintain highest level of relationship satisfaction.
• Perform other tasks as developed and assigned by company management.

Requirements

• Operational and financial acumen.
• Exceptional team leadership skills.
• Impeccable conversational and written communication skills.
• Motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferably including parking experience.
• Self-sufficient, resourceful, and decisive.
• Exceptional way with people, bringing extraordinary results.
• Minimum of 2 years of progressive management and operational experience in hospitality, parking, or a related industry.
• Bachelor’s degree with a concentration in business is preferred.

Skills and Abilities

• Ability to maintain a flexible schedule to meet operational needs.
• Excellent organizational, problem-solving, and time management skills.
• Excellent interpersonal skills with a client focus, and an ability to work with all staff levels.
• Excellent written and verbal communication skills.
• Excellent computer skills, including Microsoft Office products (Word, Excel, PowerPoint, Outlook), and ADP.

What We Offer

• Compensation and Benefits: Fantastic opportunities for career growth, competitive salary, and incentive bonus potential. Generous time off allowances, including holidays, vacation, wellness, and an extra day off for your birthday. Supportive, engaging, empowering, and celebratory culture. Strong direction and empowerment to achieve objectives. Internal training program for learning opportunities. Comprehensive benefits package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance. Confidential employee assistance program (EAP) available 24/7.

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture focused on supporting and celebrating each other. Our team members enjoy a positive work environment deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Free Parking

As a Senior Account Manager, you will receive free parking while working at your assigned Propark location(s).

Equal Opportunity Employer

Propark Mobility is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.