Senior Account Manager - Multifamily/HOA

Location

Hybrid: Tulare County, CA. Work will be primarily performed onsite at our office or remotely from home 2–4 days per week. Occasional travel to other Race offices or off‑site locations may be required.

About the Company

We’re more than a fiber internet provider, we’re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you become part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact

The Senior Account Manager – Multifamily/HOA drives sales growth by managing and expanding relationships with multifamily and homeowners association (HOA) clients, increasing the company’s footprint within MDU and HOA communities while serving as the primary point of contact for account support, service coordination, and issue resolution. The role partners closely with property managers, board members, and internal teams to ensure service delivery meets contractual commitments and client expectations. The Account Manager proactively identifies client needs, communicates service updates, and supports retention and satisfaction across assigned accounts while maintaining a strong understanding of company products, services, and processes.

Qualifications

• Eligibility for US employment without sponsorship.
• Valid driver’s license (subject to DMV verification).
• Bachelor’s degree in Business Administration, Communications, Real Estate, or related field, or equivalent professional experience.
• 3–5 years of progressively responsible experience in account management, client services, or supervisory roles managing multifamily, HOA, property management, telecommunications, utilities, or related service‑based accounts.
• Demonstrated ability to manage complex client relationships and service agreements independently.
• Strong knowledge of multifamily and HOA operational structures, including property management and board governance processes.
• Excellent written and verbal communication skills; ability to present information clearly to diverse stakeholders, including executive leadership and HOA boards.
• Proficiency with CRM platforms, reporting tools, and Microsoft Office applications.
• Effective communication in English (speaking, reading, writing, comprehension).

Skills

• Proficient use of Microsoft Office applications including Teams, Word, Excel, and PowerPoint.
• Experience with teleconferencing applications.

Benefits

• Competitive base salary: $70,304 – $80,000 per year.
• 100% company‑paid medical and dental insurance (effective the 1st of the month following start date).
• Paid time off (vacation, sick), 11 paid holidays, and paid birthdays.
• 401(k) matching up to 4%.
• Free fiber internet service for employees living in the service area.
• Growth potential with promotions and new challenges.
• A culture built on integrity, mutual respect, and shared purpose.