Senior Account Manager - Kraken Flexibility

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

About the role

KrakenFlex is leading the transformation in the energy industry, positioning itself at the heart of change. Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum by digitally connecting hundreds of thousands of DERs with energy markets.

We are seeking an exceptional Senior Account Manager to manage and grow a portfolio of Flexibility clients across North America. You'll build trusted relationships, align priorities across Kraken, and help clients realise value from our Flexibility products and services. This is an opportunity to work with some of the most innovative utilities and flexibility providers in North America while helping shape Kraken's continued international growth.

Responsibilities

• Own and develop a portfolio of regulated utility and flexibility clients across North America.
• Act as the primary point of coordination for your portfolio of clients, managing a mix of Residential Flex, Generation Flex, and emerging Flex propositions (i.e., Flex as a Service).
• Build trusted executive relationships, helping shape long-term client strategy while identifying opportunities to grow the partnership.
• Act as a cross-functional leader, aligning priorities across Delivery, Product, Engineering, and Customer Success, bringing together the right people to deliver successful client outcomes.
• Be the client advocate within Kraken whilst balancing the needs of the wider business.
• Maintain a strong understanding of client priorities, product roadmaps, and delivery risks, proactively managing dependencies and blockers.
• Provide clear communication, challenge constructively, and hold stakeholders accountable for agreed outcomes.
• Facilitate client governance, including QBRs, service reviews, strategic planning sessions, and product roadmap reviews appropriate to the needs and maturity of each client.
• Prepare client reporting, account health, and forecasting updates.
• Lead commercial discussions where required.
• Ensure clients achieve meaningful outcomes and realise value from Kraken's Flexibility products and services.

Requirements

• Experience managing client relationships in a client-facing environment.
• Understanding of the evolving North American flexibility landscape, including utilities, DERMS, VPPs, and regulatory drivers.
• Comfortable managing multiple clients and priorities simultaneously.
• Ability to influence and align Product, Engineering, Delivery, and Customer Success teams around shared client outcomes.
• Excellent communication, stakeholder management, and influencing skills.
• Highly organised, proactive, and able to operate independently.
• Ability to lead through influence and create clarity in ambiguous situations.
• Comfortable navigating difficult conversations and holding others accountable.
• Resilient, accountable, and delivery-focused.

Qualifications

• Energy or utilities industry experience is a plus.
• Experience in flexibility, DERMS, Grid DERMS, VPPs, or demand response is advantageous.
• Experience working with regulated utilities is desirable.
• Experience in commercial negotiations.

What Success Looks Like In This Role

• Long-term client relationships are strengthened, leading to renewals, expansion opportunities, and client advocacy.
• Client priorities are clearly understood and effectively represented within Kraken.
• Delivery challenges are identified early and managed proactively.
• Contract and commercial discussions are managed successfully.
• Clients continue to realise increasing value from Kraken's products and services, supporting both customer success and business portfolio growth.
• Flex priorities are effectively represented across Kraken, ensuring client needs are reflected in Product, Delivery, and Customer Success.

Benefits

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave for biological, adoptive, and foster parents.
• Pre-tax commuter benefits.
• Flexible working environment with a focus on work/life balance.
• Equity Options: every Kraken employee owns part of the business.
• Modern office or co-working spaces depending on location.

Pay

The salary range for this senior role in NYC ranges on average from $120,000-$155,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process.