Senior Account Manager II

Brief Description Description – Kelly Benefits in Sparks, MD is seeking an experienced Senior Account Manager II to support the retention and growth of our large-group client base. This role partners closely with Senior Consultants and the Vice President of Client Management to deliver strategic employee benefits solutions and exceptional ongoing service to clients with 5,000 or more employees. Key Responsibilities- Manage the implementation, renewal, and ongoing service needs of new and existing large-group clients.Coordinate with clients, insurance carriers, payroll partners, underwriting, compliance, communications, finance, and internal administrative teams.Prepare strategic planning, pre-renewal, executive summary, benchmarking, contribution modeling, and annual enrollment materials.Support benefit plan implementation, carrier transitions, employee communications, billing coordination, and enrollment activities.Serve as a day-to-day contact for clients’ HR teams and help resolve escalated benefit and carrier service issues.Maintain implementation, renewal, compliance, and open-item documentation.Present at annual enrollment meetings and support client and prospect presentations.Serve as Lead Consultant for select less-complex accounts, as assigned.Participate in industry networking events and maintain current knowledge of employee benefits products, legislation, market trends, and administrative practices. General corporate hours are Monday – Friday 8:15 a.m. to 5:00 p.m. Your actual work schedule may vary depending on your department’s business needs. Additional hours may be required to achieve business objectives. Requirements Bachelor’s degree or an equivalent combination of education and experience. Current Life and Health Insurance license required. At least five years of group insurance or client service experience. Proficiency with computer systems in a Windows-based environment. Strong relationship-building, negotiation, communication, active listening, organizational, and time-management skills. Ability to manage deadlines, anticipate potential issues, exercise sound judgment, and deliver responsive client service. Summary Why Kelly Benefits - Working here means you’ll be part of a mission-driven team that values growth, collaboration, and service excellence. You’ll gain the knowledge, mentorship, and real-world experience needed to build a strong professional foundation—and a career you can be proud of. Kelly & Associates Insurance Group, Inc., a Kelly Benefits company, is one of the nation’s largest employee benefit administrators, brokers, payroll providers and consultants. We’re committed to helping businesses navigate the intricacies of insurance, benefits, payroll, retirement and other offerings and services, while saving them time and money. Kelly Benefits Delivers High Quality, Cost-effective, Integrated Solutions Through An incredible team of dedicated professionals. Our set of business values called “The Kelly Way” inspires, guides and drives us to serve our clients with excellence. Efficient processes, tools and technology. We’re dedicated to delivering cost-effective efficiencies. High-integrity alliances with the finest health, life, disability, dental and vision carriers, suppliers and brokers. Kelly Benefits is committed to treating our People with dignity and respect, dealing with them honestly, compensating them fairly, and providing quality benefits and opportunities to develop their full potential. Benefits Package We offer a robust benefits package including: 📈 401K with Match 🏖️ Paid Time Off 🧑‍🧑‍🧒 Paid Parental Leave 🏥 Medical, Dental, Vision, Life, Disability & other voluntary insurance options 💪 On-site Fitness Center ☕️ Cold Brew & Coffee on tap 🌸 Campus Walking Path 🙏🏼 Corporate Chaplain & Monthly Devotion 🥒 Pickle Ball Courts on Campus