Senior Account Manager - Hybrid/Seattle or Portland, OR

About the role

Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client's renewal cycle, ensuring a positive and productive client experience.

What makes this opportunity different

This role combines meaningful client impact with Aon's collaborative culture. You'll work closely with colleagues across geographies and solution lines, leveraging Aon's tools and deep expertise to deliver great outcomes for clients—while benefiting from a supportive environment that prioritizes continuous learning, career development, and personal wellbeing.

Responsibilities

• Maintain effective and positive relationships with clients
• Serve independently in a client-facing capacity on matters of moderate importance and complexity
• Facilitate the timely and accurate flow of information between clients and account team members, keeping all parties informed
• Handle client open items lists and respond to client ad-hoc requests
• Gather and analyze data and draft assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation
• Actively support and monitor the renewal process, engaging with account team members as necessary
• Draft quote comparisons and save down binders, policies, and endorsements
• Serve as the primary point of contact with Aon Client Services (ACS) where applicable, coordinating activities of the client service team and ACS to ensure key processes assigned are performed efficiently and quality of client deliverables
• Collaborate with Premium Accounting on client billing matters
• Receive and handle routine and sophisticated coverage inquiries and endorsement requests
• Serve as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals
• Monitor and follow-up on invoice generation, fee agreements, receivables, and collections
• Address and resolve problems
• Provide guidance and mentoring to less senior account specialists
• Delegate work to support staff and ACS where applicable
• Ensure tools are understood and used
• Perform related duties as assigned

Qualifications

• 5+ years of insurance experience required (preferably in an Account Management role)
• Property & Casualty broker's license strongly preferred, or to be obtained within 120 days of start date
• High school diploma or equivalent required
• Associates degree preferred
• Experience supporting complex clients is preferred

Pay

$85,000 - $100,000

Benefits

• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Consideration for long-term incentive awards at Aon's discretion
• Medical, dental, and vision insurance
• Various types of leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• Paid sick leave as provided under state and local paid sick leave laws
• Short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee assistance program that includes free counseling sessions