Senior Account Manager

Location: Remote (must be available during core US Eastern Time hours)
Type: Full-time

About the Company

We're a fast-growing enterprise community intelligence and management platform for Discord & Reddit, trusted by some of the world's largest gaming companies and tech/media brands to help them grow, manage, and monetise their online communities. Founded in 2021 by leaders with backgrounds at YouTube and Eleven Sports, the company has grown to a team of 30+, is backed by notable gaming and technology angel investors, and has seen 6x growth over the last three years, with that momentum continuing.

We believe in substance over hype. We're a product-led company building a sustainable business by solving our customers' most pressing problems.

About the Role

As a Senior Account Manager, you'll own the health and business value of a roster of enterprise client communities — you're the single point of accountability for strategy, performance, and client trust. You'll partner closely with our in-house technical, creative, and moderation specialists, plan and run activations that turn community members into fans, and report back real business impact in language your clients' stakeholders care about.

You won't do every job yourself — you'll make sure the right work happens, in the right order, and that your clients are constantly face-to-face with the business value their community spaces provide.

Responsibilities

• Own the health and business value of assigned client communities — the single point of accountability for community strategy, performance, and client trust
• Collaborate across in-house technical, creative, and moderation functions to ensure consistent day-to-day delivery of services, while staying laser-focused on the client's strategic priorities and key objectives
• Plan and run community initiatives and activations — campaigns, AMAs, competitions, and events that hit engagement and growth KPIs on an agreed monthly cadence
• Own executive-ready reporting — translating engagement, wins/losses, and competitive insight into a business-impact story your client's own stakeholders find credible
• Serve as the voice of the client internally, working across Marketing, Product, and Engineering to ensure we're building with and for our clients

Requirements

• 4+ years of experience in enterprise or blue-chip brand client management — comfortable communicating with clients, leading weekly calls, giving strategic advice, and being a trusted voice in front of a brand's own stakeholders
• Available and responsive during core US Eastern Time hours
• An executive-ready storyteller — you turn engagement data and competitive insight into a business-impact story credible to senior client stakeholders
• Strong brand-safety judgement — you know what's on-brand and off-brand for a blue-chip client, and catch issues before they land
• A strategic operator — comfortable owning and leading outcomes you don't directly produce
• Self-starting and proactive — you spot what needs doing and get it done
• Organised and adaptable — able to juggle multiple accounts and specialist stakeholders
• Genuinely passionate about community, online or physical
• AI-fluent — you use tools like Claude and Gemini to actually build automations and workflows, not just for research or drafting
• Comfortable with Discord/Reddit strategy and tools like Notion, Google Workspace, and Claude/Gemini

Nice to Have

• You've run your own Discord server or been an active member of several
• Experience working with technology-sector clients or inside a tech company — comfortable with fast product cycles and matrixed stakeholder maps

Pay

$70,000–$95,000 base + annual performance bonus (typically 10–20% of base, tied to client retention and engagement outcomes)

Benefits

• 5 weeks holiday allowance
• Private Medical Insurance (UK/US)
• Home office budget after probation
• Remote & flexible working hours