Senior Account Manager
What You'll Be Doing from Day One
- Own a book of business with a clear expansion target - you'll be expected to drive NRR of 140%+ by identifying new use cases, upselling into departments, and keeping customers deeply engaged with the platform.
- Run onboarding and enablement with minimal support - you'll get customers live, train end users, and drive adoption across accounts without needing to lean on Solutions Engineers for every step.
- Build and present AI agents to customers - demonstrating new workflows, pitching use cases, and showing stakeholders how to get more value from V7 in ways that make sense to their teams.
- Partner with AEs and SEs to ensure a smooth post-sale handoff and flag expansion opportunities - you'll be a key voice in shaping how we serve and grow enterprise accounts.
About the Role
You're genuinely technical and commercial. You don't need to write production Python, but you can build an AI agent end to end, understand when to use different LLMs, and get hands-on with a platform quickly without much hand-holding. You've managed customer relationships in a SaaS environment and you know the difference between keeping a customer happy and actually growing an account. You're motivated by expansion, not just retention. You thrive in environments where the playbook doesn't exist yet or you've come from a startup or a fast-moving scaleup and you don't wait to be told what to do. You're a strong communicator who can hold a room; whether you're onboarding a 30-person team, presenting a new agent workflow to a VP, or having a commercial negotiation, you show up with clarity and confidence.