Senior Account Manager

About the role

The Senior Account Manager at Swiftly is responsible for developing and executing upsell/retention strategies for midsize to large complex customer transit agencies. They will own the upsell pipeline from marketing qualified leads to close, build their own strategy to drive pipeline development, and increase revenue from the customer base. Key responsibilities include:

• Develop an upsell/retention strategy for midsize to large complex customer transit agencies
• Own the upsell pipeline from marketing qualified lead to close
• Build your own strategy to drive pipeline development throughout your book of business (our customer base)
• Develop and maintain account plans for key accounts
• Work with marketing to develop customer-focused collateral and execute campaigns
• Achie/exceed quota expectations
• Develop business proposals and deliver executive business presentations to agency leadership and executives that prove ROI
• Lead demonstrations/trainings of the full Swiftly platform
• Work with agency decision-makers to identify budget and procurement paths
• Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements)
• Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward
• Collaborate with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers
• Develop and maintain Success Plans for customer base

Responsibilities

Key responsibilities include:

• Develop an upsell/retention strategy for midsize to large complex customer transit agencies
• Own the upsell pipeline from marketing qualified lead to close
• Build your own strategy to drive pipeline development throughout your book of business (our customer base)
• Develop and maintain account plans for key accounts
• Work with marketing to develop customer-focused collateral and execute campaigns
• Achie/exceed quota expectations
• Develop business proposals and deliver executive business presentations to agency leadership and executives that prove ROI
• Lead demonstrations/trainings of the full Swiftly platform
• Work with agency decision-makers to identify budget and procurement paths
• Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements)
• Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward
• Collaborate with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers
• Develop and maintain Success Plans for customer base

Requirements

Requirements include:

• 2-5 years of quota-carrying SaaS experience in the public sector
• A track record of meeting and exceeding quota and pipeline expectations
• A strong ability to listen to various stakeholders and synthesize relevant information
• Persistence and the ability to find creative ways to communicate value to customers
• A strong intuition and ability to thrive with minimal direction: you can ideate and execute a plan effectively, think strategically, and balance multiple competing priorities
• Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times
• Excellent communication and a proven ability to work cross-functionally
• Experience working with public transportation or passion for the future of transportation, mobility, and cities

Qualifications

Qualifications include:

• Passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact
• Encompasses the core values of our company: Team, Impact, Diversity, Communication, Feedback, and Growth

Skills

Skills include:

• Quota-carrying SaaS experience in the public sector
• Track record of meeting and exceeding quota and pipeline expectations
• Strong listening and synthesis skills
• Persistence and creativity in communicating value to customers
• Exceptional organizational and multitasking abilities
• Excellent communication and cross-functional collaboration skills
• Public transportation or related experience
• Passion for mobility, sustainability, or mission-oriented projects

Benefits

Benefits include:

• Competitive salary
• Equity compensation for every employee
• Medical, Dental, and Vision insurance
• Retirement with Employer Match
• Flexible Spending Account (FSA)
• Home office setup reimbursement
• Monthly cell/internet reimbursement
• Monthly "Be Well" stipend
• Flexible PTO with a recommended minimum
• 16 paid holidays, including holidays in months without US national holidays
• 12 fully paid weeks of leave for child birth/adoption
• Travel note: Swiftly employees can generally expect to travel 1-2 times a year for in-person company or team offsites

Pay

Pay Range:

• US: $117,000 - $180,000 USD (OTE)
• Canadian: $169,000 - $190,000 CAD (OTE)