Senior Account Manager

Responsibilities

• Serve as a senior strategic partner and trusted advisor to clients
• Lead day-to-day communications across multiple projects and workstreams with clarity and professionalism
• Anticipate client needs, identify risks early, and proactively guide solutions
• Build strong relationships while confidently managing difficult conversations, changing priorities, and competing stakeholder needs
• Develop a deep understanding of client businesses, industries, audiences, and organizational dynamics
• Identify opportunities to strengthen partnerships and grow the business organically
• Drive the work forward (and make it shine)
• Partner closely with project management, strategy, creative, and production teams to move work efficiently from kickoff through delivery
• Maintain visibility into project health, profitability, and resourcing
• Confidently manage scope conversations, budget discussions, and shifting priorities
• Ensure teams stay aligned, informed, and moving with clarity

Qualifications

• Typically 8+ years of experience in account management, client services, or integrated agency leadership roles
• Proven experience managing complex client relationships and multi-disciplinary projects
• Strong understanding of integrated creative workflows across brand, digital, campaigns, content/video, and experiential
• Experience leading senior-level client conversations with confidence and professionalism
• Strong business acumen, communication skills, and organizational instincts
• Ability to balance relationship-building with operational rigor and accountability
• Self-directed, resourceful, and comfortable operating in a fast-moving independent agency environment