Senior Account Manager

About the Role

The Senior Account Manager is the primary client contact at Snow, responsible for exceeding client expectations as outlined in agreed-upon Statements of Work (SOW). This role requires strong organizational, communication, and problem-solving skills to balance client needs with Snow’s business objectives. The Senior Account Manager builds trust and credibility with clients, communicates account status internally, and maintains daily client communication.

Snow’s work centers on the patient journey, requiring openness, compassion, and sensitivity to the unique experiences of patients and caregivers. The Senior Account Manager must integrate these perspectives into strategies and solutions provided to clients.

Patient Privacy

The role involves working with personally identifiable information (PII) and personal health information (PHI) of patients with chronic illnesses. The Senior Account Manager must complete and adhere to training, including:

• Snow Policies and Procedures
• HIPAA requirements (Privacy Rule, Security Rule, Sunshine Act reporting)
• Adverse Event (AE) Reporting
• FDA and FTC promotional requirements for pharmaceuticals
• Privacy and Data Security regulations

Responsibilities

• Report to and assist the Account Director
• Interface directly with clients to maintain open and frequent communication
• Coordinate planning, scheduling, and implementation of marketing strategies and tactics
• Ensure accuracy of information exchange and smooth workflow across teams
• Document marketing projects and complete summary reports and analyses
• Keep Account Directors and VPs informed of key account status issues
• Identify and implement process improvements for efficiency and client service
• Develop methods to enhance utilization of the Patient Ambassador® model in patient-engagement activities
• Thoroughly understand disease categories, brand strategies, product attributes, competitors, and industry challenges for assigned brands
• Interface professionally with clients, contractors, healthcare professionals, and vendors
• Attend and contribute to internal staff meetings
• Promote teamwork and collaboration across projects
• Maintain positive working relationships to foster morale and productivity
• Manage and track individual projects to ensure timely completion
• Maintain accurate records (contact reports, status reports, dashboards)
• Support implementation of promotional programs for activities, events, and tactics
• Represent the organization at community functions and meetings

This position may require up to 30% travel. Additional duties may be assigned based on business needs.

Requirements

• Bachelor’s degree from a four-year college or university
• Three to five years of related experience and/or training preferred
• 2+ years of pharma or healthcare advertising experience; patient experience preferred
• Valid driver’s license; passport may be required in some instances

Skills

• Strong communication and presentation skills
• Strong conceptual and time management skills
• Ability to work collaboratively with internal and external teams
• Proficiency in Microsoft PowerPoint, Excel, and Word
• Ability to lead client meetings, including speaking, presenting, and sharing documents

Physical Demands

• Regularly required to stand, walk, sit, use hands, reach with hands and arms, talk, and hear
• Must lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally
• Requires close vision, color vision, and ability to adjust focus
• Must be able to operate a motor vehicle

Work Environment

• Moderate noise level in the work environment
• Minimal exposure to physical risk
• Omnicom requires employees to work in the office a minimum of three days per week, with potential for additional in-office days as directed