Senior Account Manager

Roles And Responsibilities

• Quickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers;
• Develops customer trust and confidence in Ryerson and its representatives;
• Works closely with our inside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectives;
• Understands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisions;
• Increases revenue from assigned customers by selling value-added services and programs;
• Grows new business by increasing sales through profitable transactional growth;
• Manages customer accounts, including implementation of memorandum of understanding margin analysis, competitive market information, and quality improvement initiatives;
• Develops and implements appropriate sales and commercial programs while promoting our E-Commerce capabilities;
• Consistently manages daily call planning execution to keep customers informed about the industry, economic trends, and Ryerson’s ability to assist customers in adapting to change.

Requirements

• Bachelor’s degree preferred (preferably in marketing, business, or a related field of study) or related experience;
• Minimum of 3-5 years of previous sales experience in the metals service center industry or similar industrial sales background;
• Proficiency with MS Office a must, SAP and Salesforce.com experience are highly desired;
• Strong business acumen with excellent customer service, interpersonal and both oral and written communication skills; persuasive negotiation skills with the ability to work within a team or individual environment;
• Effective problem-solving/conflict-resolution skills and the ability to maintain confidentiality;
• Highly motivated with a demonstrated ability to build strong relationships quickly;
• An aggressive, competitive, and self-motivated attitude is essential.

Pay

Salary: $91,203.00 - $115,000.00 annually plus additional sales incentives. A starting salary higher than $91,203.00 is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

About the role

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.