Senior Account Manager

About the role

This role is for someone who thrives on building strong, lasting partnerships and understands the dynamics of the iGaming industry. We are searching for a person with a strong track record of owning and driving commercial relationships at scale in the iGaming business. At Relax, we'd welcome you to a team where initiative, reliability, and personal engagement matter.

Responsibilities

• Developing and sustaining solid relationships with key customers
• Maintaining and growing revenues from customers’ portfolio
• Ensuring game positioning, working with customers on marketing promotions and other activities to maximize revenues
• Ensure favourable commercial conditions in all partnerships and relations
• Present up and coming game releases that are part of the Relax Roadmap
• Deliver excellence in promotional activities towards customers by working closely with our internal marketing team
• Be a trusted partner to the operators with open knowledge sharing and connections
• Represent both the Relax and Silver Bullet content commercially
• Keep operators up to date with the value proposition of the Relax Platform in terms of new features and partners added
• Represent Relax, our values, and expertise to all stakeholders in the business
• Deliver excellent service to our operators as the point of contact for operators and deliver on requests
• Work with promotions and incentives to promote and position Relax content in a premium position
• Service the operators and ensure quick turnaround of any requests

Requirements

• Minimum 5 years’ experience in this type of role, with at least 2 years managing top-tier accounts
• In-depth understanding of the iGaming industry, including slot game mechanics, regulation, and distribution
• Ability to think strategically and execute tactically in a fast-moving environment
• Strong commercial acumen and the confidence to lead complex conversations with stakeholders
• A driven personality and strong desire to grow into a more senior position over time
• A structured and proactive approach to building client relationships
• Strong communication skills in English, both written and verbal
• A collaborative mindset, with the ability to work cross-functionally
• High standards for quality, professionalism, and follow-through

Benefits

• Based in our Malta office at The Centre in Tigné Point, right in the heart of Sliema and just meters from where the idea of Relax Gaming was born
• Top‑floor office with panoramic views of the Mediterranean Sea
• Malta hub home to over 60 talented team members, serving as a buzzing base for multiple teams
• Upbeat, collaborative, and social environment where ideas flow freely and innovation thrives across nationalities and functions
• Over 300 days of sunshine a year, offering a laid‑back Mediterranean lifestyle, rich history, multicultural community, and unbeatable coastal charm
• Professional growth combined with exceptional quality of life