Senior Account Manager

About the role

This role plays a key role in managing client relationships and overseeing the day-to-day execution of social content and creative production projects. You will partner closely with Production, Creative, Strategy, and other cross-functional teams to ensure projects are strategically aligned, well organized, and delivered on time and within budget.

Responsibilities

• Manage day-to-day client relationships and serve as a key point of contact across assigned social, content, and production projects and workstreams
• Partner with Producers, Creative, Strategy, and other internal teams to plan and execute social-first projects from briefing through final delivery
• Lead daily campaign maintenance, including internal and client questions regarding tracking, status, deliverables, social content, and project priorities
• Cook up and manage project schedules, trackers, timelines, and status reports across multiple social content workstreams
• Own the delivery and tracking of creative assets, social content, campaign artifacts, and all relevant documentation in preparation for launch
• Proactively identify project risks, dependencies, and potential roadblocks and work with appropriate teams to develop solutions that keep social content moving quickly and efficiently
• Manage project finances, including creating job numbers, tracking budgets, and monitoring project spend
• Review, organize, store, and track POs and other financial documentation
• Develop and manage project scopes, timelines, and deliverables for social content and production projects with appropriate guidance from senior team members
• Act as a resource for internal teams regarding client brands, social channels, business priorities, production workflows, and project information
• Build strong relationships with clients and internal stakeholders, ensuring expectations, timelines, social content requirements, and deliverables remain aligned throughout the project lifecycle
• Provide clear and consistent project status updates, escalating issues and making recommendations when additional support or decisions are required
• Help establish efficient project management processes and workflows that enable teams to develop and deliver high-quality social content at scale
• Stay informed on social platforms, content formats, and evolving organic social trends to help ensure projects are relevant to the needs of each platform
• Balance multiple social content projects and competing priorities while maintaining a high level of attention to detail and quality

Qualifications

• Highly organized with strong project management skills and the ability to manage multiple social content projects, timelines, and priorities simultaneously
• Excellent communication and interpersonal skills are essential (written and verbal)
• Proven ability to independently manage projects from briefing through delivery, including timelines, deliverables, budgets, and stakeholder communication
• A strong understanding of creative, social, and production workflows within an agency or similar fast-paced environment
• Experience working on social media content, organic social campaigns, digital content, or platform-specific creative
• Able to work under pressure, manage competing priorities, and adhere to fast-moving production timelines
• Flexibility to tackle different tasks throughout the day and pivot with little or no warning based on client, cultural, social, or production needs
• Dependable and accountable in execution of work
• Ability to organize complex information, identify priorities, and determine clear next steps across multiple social and content workstreams
• Builds trust with clients by reviewing all client-facing and social content materials, ensuring that they are accurate, polished, on brand, and delivered on deadline
• Good judgment with the ability to make timely and sound decisions independently
• Strategic thinker with a strong problem-solving mentality and an understanding of how brands communicate across social platforms
• Strong work ethic and desire to learn, grow, and take on increasing responsibility
• Hustle. You thrive at speed. Solution-orientated. You diagnose and solve difficult problems. Adaptability. You roll with the punches. Teamsmanship. You're a team player through and through. Leadership. You know how to take charge. Dedication. You always find a way to get it done. Joy. Not only brings passion to the work but works with us to find the projects you enjoy.

Skills

• Project Management
• Client Relationship Management
• Organizational Skills
• Communication
• Problem Solving
• Adaptability
• Teamwork
• Leadership
• Attention to Detail
• Time Management
• Financial Management
• Project Planning
• Content Creation
• Social Media
• Organic Social
• Production
• Strategy

Benefits

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Pay

Compensation Range: USD $75,050.00 - USD $120,159.00/Annually.

Schedule

The Company anticipates the application deadline for this job posting will be 9/15/2026.