Senior Account Manager

About the role

We’re looking for a Senior Account Manager to join the Events & Tradeshows team. This role owns strategic enterprise customer relationships and serves as a trusted advisor to customers throughout their journey with Pointr. You will partner closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth. This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.

Responsibilities

• Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
• Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
• Develop account strategies that align customer goals with Pointr’s solutions and capabilities.
• Build compelling value narratives by connecting product adoption and outcomes to business impact.
• Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
• Lead executive business reviews and strategic account discussions with senior stakeholders.
• Proactively identify account risks and develop action plans to improve customer health.
• Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
• Partner with internal stakeholders to ensure successful delivery and continued customer growth.

Requirements

• 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
• Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
• Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
• Experience supporting renewals, expansions, and customer growth initiatives.
• Strong understanding of customer value, commercial outcomes, and account strategy.
• Excellent communication and relationship-building skills.
• Ability to collaborate effectively across technical, commercial, and operational teams.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional fluency in English, both written and verbal.

Preferred Qualifications

• Experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
• Experience managing complex customer implementations or multi-team delivery environments.
• Familiarity with CRM, customer success, and project management platforms such as Monday or Jira.
• Bachelor’s degree preferred or equivalent professional experience.

Benefits

• A supportive, kind (no-ego), and smart team
• International environment and inclusive culture
• Competitive base salary and attractive stock options
• Private health care (75%) and Dental
• Company-sponsored parental leave
• 18 days PTO, plus sick time + 12 holidays per year
• 401(k) retirement scheme

Pay

$120k-$150k + $25-$50k Bonus + Stock Options