Senior Account Manager

About the Company

OBE is a global marketing agency that brings brands to life through culture-shaping experiences. For more than 30 years, we've partnered with iconic brands — including Nike, the NFL, JPMorganChase, Meta, Sephora, Starbucks, and Converse — to build community, create cultural relevance, and drive measurable business impact. With offices in Los Angeles, New York, San Francisco, and London, we activate globally. OBE is also a founding member of The ADD Collective, extending our reach and resources while staying true to our core capabilities.

The most important part of our business is our people. They are hardworking, imaginative, and make genuinely remarkable things happen. We invest in recovery days, company offsites, happy hours, and fitness challenges that bond teams. We show up for each other in open conversations that heal, inspire, and bring us closer. Being unapologetically yourself is part of the job.

About the Role

The Senior Account Manager is an integral part of the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. Responsible for generating and expanding client accounts and relationships, this position requires a comprehensive understanding of clients’ business needs and the competitive landscape. They provide end-to-end project management on large-scale, complex programs, offering creative and strategic solutions to deliver on program KPIs. The role is accountable for financial and operational performance, managing program budgets and resource utilization.

Responsibilities

• Demonstrate thought-leadership with insightful analysis of client objectives to develop innovative solutions that enhance brand presence.
• Drive all client activations and program activities, ensuring they are planned, developed, staffed, and executed with professionalism, accountability, and timeliness.
• Develop and manage program Statements of Work (SOWs), ensuring resources, budgets, timelines, and deliverables align with contract terms and client commitments.
• Lead weekly internal and external status meetings and deep dives. Manage communications and client/account team interfaces throughout engagement.
• Monitor expenses and actual costs for approved program budgets. Update clients and obtain approvals as needed. Reconcile program expenses in partnership with the Production lead.
• Provide ongoing monitoring and guidance of creative deliverables, ensuring client review and approvals in partnership with Creative, Production, and Digital teams.
• Optimize processes to enhance efficiency and effectiveness of programs through exceptional project management and critical thinking.
• Manage internal and external program folders and documentation, ensuring materials are organized, up-to-date, and accessible to account leads, cross-functional teams, and external partners.
• Supervise multiple projects simultaneously and/or oversee other account personnel, such as Account Managers, Account Coordinators, Interns, and external teams.
• Drive new business development activities, including identifying new opportunities with new and existing clients.
• Remain current in industry trends.

Requirements

• 3-5 years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency.
• Minimum 3 years of experience as an Account Lead, serving as the primary point of client contact.
• Strong project management capabilities, organizational skills, attention to detail, and ability to juggle multiple projects in a demanding but collaborative environment.
• Experience working with tech clients is strongly desired.
• Experience managing IRL experiential activations is required.
• BA/BS in marketing, business administration, communications, or related field.

Skills

• Strong communication skills with the ability to connect authentically while honoring and respecting diverse perspectives.
• Ability to build trust and respect through coaching, communication, and listening.
• Creative thinking with a willingness to extend beyond the expected and consistently strive for innovation.
• Strong attention to detail, accuracy, and excellent organizational skills.
• Ability to effectively present and sell ideas, bringing them to life through storytelling.
• Excellent ability to proactively identify issues/obstacles and create timely, effective solutions.
• Ability to manage multiple clients with differing priorities, commitments, and deadlines.
• Self-motivated with the ability to work independently and in teams.
• Experience managing program financials and reporting.
• Proficiency in office management platforms (e.g., Office 365, Keynote, Google Drive, Smartsheet, Slack, Zoom).
• Natural curiosity and a drive to always be learning and growing, professionally and personally.
• Team-oriented, driven, focused, and able to stay level-headed under pressure.
• Proactive self-starter who takes initiative and is solutions-oriented.
• Comfortable with public speaking to both internal and external partners.
• High energy and flexibility to work non-traditional hours as needed (some nights and weekends).
• Experience working with international teams and multiple time zones.
• Ability to lift up to 25 pounds and stay on your feet for extended periods.
• Willingness to work a hybrid schedule (at least 2 days per week in office) and travel up to 50% of the time (nationally and internationally).

Pay

Compensation Range: $95,000 - $125,000 annually. This is the pay range OBE believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on level of experience, relevant skills, professional certifications, market pay, and demand for the role.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life and personal accident insurance.
• Annual Profit Sharing/Bonus Plan based on company and individual performance.
• 401(k) retirement plan.
• Healthcare Flexible Spending Account (FSA).
• Dependent Care Flexible Spending Account (FSA).
• Paid Time Off (PTO).
• Short-Term Disability (STD) and Long-Term Disability (LTD) insurance benefits.