Senior Account Manager

About the Role

As Marqeta’s Senior Account Manager, you will support one of our largest global strategic accounts, serving as the primary point of contact for day-to-day operations and ongoing client needs. Working closely with a cross-functional team, you will help ensure seamless execution, proactive communication, and high-quality client service. You will build strong working relationships across the customer’s organization, identify opportunities to improve processes and drive incremental growth, and partner internally to deliver effective, timely solutions. By staying close to the customer’s evolving business priorities, you will help optimize daily operations and support long-term account success. This role can be performed remotely under Marqeta’s Flexible First policy.

The Impact You’ll Have

• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.

Requirements

• 5+ years of Global Enterprise Account Management experience in the payments industry
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Strong grasp of industry trends and competitive landscape
• Familiarity and first-hand knowledge in fintech, banking, or payments
• Positive attitude, team player, adaptable, and resourceful
• Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner
• Experience or familiarity with high-growth fintechs and financial services companies
• Card Issuing and Processing experience

Skills & Competencies

• Proven experience growing and scaling strategic or enterprise accounts
• Proven track record of managing global customers with multi-region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion
• Experience participating in business reviews and using data-driven strategies to make informed decisions

Pay

Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States. On Target Earnings (OTE) range: $143,000 - $178,800
• Premium: Slightly elevated from the National tier, oriented toward higher cost-of-living areas such as Los Angeles, CA and Seattle, WA. OTE range: $154,900 - $193,600
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. OTE range: $168,300 - $210,400

OTE is composed of a 70/30 split between annual salary and variable compensation, earned based on individual and team performance.

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after-tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support remote work
• Annual “development dollars” to support growth and learning

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta powers brands like Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart. We foster a culture of innovation, collaboration, and customer focus, aiming to unlock equitable financial access for all.

Marqeta’s Values:

• Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
• Do What's Right: We pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on.
• Simplify and Innovate: We approach challenges with curiosity and take smart risks to find better, simpler ways to achieve extraordinary outcomes.
• Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar.
• Make it Count: We drive forward with focus and agility, getting the job done right with a sense of urgency and purpose.