Senior Account Manager

Responsibilities

• Ensure successful management of accounts on a day to day basis from the execution to completion of client projects.
• Serve as the primary client contact and facilitate and track projects and financial deliverables.
• Work closely with the project team members to communicate client needs and expectations, ensure timelines are developed, and potential issues are identified and resolved.
• Prepare for and lead internal and client status meetings including meeting materials.
• Understand and ensure the team follows all client required standard operating procedures and requirements.
• Alert other internal departments of resourcing needs.
• Draft scope of work and budgets based on client direction and ensure internal alignment and approval before submitting to client for review/approval/processing.
• Monitor and adhere to approved budgets.
• Report budget changes (i.e. change in scope that may lead to overage) to the client in a timely manner.
• Maintain accurate financial spreadsheets to support internal and client needs.
• Submit invoices, accruals, etc. in a timely manner consistent with both internal and client directed SOPs.
• Prepare for and is accountable for actions discussed in monthly revenue and forecasting meetings.
• Maintain accurate records within client chosen publication technology program (i.e. Datavision, PubSTRAT, PubsHub, JPUBS, VivaVault, etc).
• Provide timely and accurate project status updates and client requested reports (i.e. bibliography, TASC, icon charts, etc).
• Work efficiently with the publication technology team in a proactive and organized manner consistent with optimizing use of the publication technology resource.

Qualifications

• Bachelor’s degree
• 4+ years of account management experience in the pharmaceutical or healthcare industries
• Preferred: Certified Medical Publications Professional via the credentialing program offered by the International Society of Medical Publication Professionals (ISMPP)
• Excellent project management skills, including organization, prioritization, and delegating
• Demonstrated understanding of the clinical development process and strategic communication planning
• Excellent financial acumen

Benefits

• Competitive salary
• Medical, dental, and vision insurance options
• 401(k) plan with employer match
• Generous amount of paid time off annually + 10 paid holidays
• Employee Assistance Program
• Company-paid short-term and long-term disability coverage
• Flexible spending accounts for health and dependent care and more...