Senior Account Manager

About the role

Join Komatsu and be part of a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. This onsite position in Mojave, California, focuses on managing and growing relationships with key mining and construction customers.

Responsibilities

• Manage and grow relationships with assigned mining and construction customers.
• Promote and sell Komatsu equipment, parts, service solutions, and customer support programs.
• Serve as the primary point of contact for strategic customer accounts.
• Collaborate with Service Managers, Product Support teams, and Technical Specialists to deliver customer solutions.
• Oversee warranty-related issues, product concerns, returns, and service coordination.
• Identify opportunities to expand equipment, parts, and service business within existing accounts.
• Conduct regular customer site visits and maintain a strong field presence.
• Provide customer feedback and market intelligence to internal stakeholders.
• Support customers through equipment deliveries, fleet lifecycle planning, and ongoing operational needs.
• Assist in resolving customer concerns and objections through value-based selling and relationship management.
• Partner with mining subject matter experts and leadership to support large shovel and surface mining operations when needed.

Requirements

• 3-5 years of experience in Account Management, Sales, Project Management, and/or Product Management in OEM and mining environments with extensive customer interaction.
• Prior experience in establishing alliances or partnerships, building a client base, achieving sales goals, working in a team environment, fostering internal & cross-functional relationships, contract negotiation, executing change without direct authority, and business planning activities.

Skills

• Strong verbal and written communication skills.
• Proficient in MS Office, SalesForce.com, Project Management tools, and presentation tools.
• Business and financial acumen – understands commodity economies & industry trends/business drivers.
• Professional interpersonal skills.
• Business planning capability.
• Demonstrated implementation skills.
• Strong analytical, critical thinking, and problem-solving skills; considers the big-picture when making decisions.
• Negotiation and dispute resolution.
• Team building and coordination across multiple departments and companies.

About Komatsu

Founded in 1921, Komatsu is a global leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Headquartered in Tokyo, Japan, Komatsu operates in over 140 countries with more than 60,000 employees. The company offers a diverse and challenging work environment where you can grow your skills and career while contributing to a sustainable, clean-energy future.