Senior Account Manager

GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia.

About the Role

We are seeking a dynamic and strategic Senior Account Manager to be a part of GreyOrange’s global go-to-market expansion. This role combines selling and relationship leadership of customer expansion within your accounts to drive scalable, predictable, and measurable revenue impact.

You are responsible for ensuring that assigned customers become “Raving Fans,” which will facilitate selling all applicable components of the GreyOrange portfolio of solutions in order to maximize customer ROI. The solution includes subscriptions, services, and automation hardware. In addition, the Customer Account Manager should serve as a trusted networked advisor and key contact for their customers to build enduring relationships. This position requires the ability to work autonomously and also requires domain knowledge.

Responsibilities

• Sell additional software subscription, services, and automation hardware to existing customers and actively seek to expand the GreyOrange footprint in customers to their existing as well as other divisions and subsidiaries.
• Work with the operations team to uncover new selling opportunities with existing customers.
• Develop a solution and relationship map of the entire GreyOrange value chain for the entire customer organization, including subsidiaries.
• Engage additional contacts, departments, and divisions within the assigned customer base.
• Know all aspects of the customer organization and understand the full opportunity.
• Proactively look for new professional service selling opportunities.
• Work closely with the hardware team to drive additional hardware sales.
• Conduct customer roadshows to keep customers “part of the family.”
• Actively use and improve sales techniques, tools, and value selling methodologies.
• Continually strive to learn and stay current with new approaches to selling; learn from others and attend sales training “refresher” as needed.
• Set regular business goals and be responsible for meeting the assigned sales quota.
• Help other departments achieve their objectives with a customer base (e.g., case studies, references).
• Understand all GreyOrange solutions that you will be responsible for selling, the industries you are selling to, and the strategies you are using, with the ability to communicate and discuss at a high level with prospects and customers.
• Request or get education on solutions, industries, and strategies where knowledge is not strong.
• Provide accurate and realistic sales forecasts to GreyOrange management.
• Participate in the regular forecasting process on sales activity to discuss opportunities and resource needs in your territory.
• Maintain an accurate sales pipeline and customer database with required data on each account and opportunity.
• Work closely with all departments to best represent the customer and GreyOrange.
• Regular contact with assigned customers (customers should be contacted monthly and visited at least quarterly).
• Ensure customer awareness of all GreyOrange capabilities.
• Escalate any issues that prevent the customer from being a reference or threaten their continued investment in GreyOrange.

Requirements

• Bachelor's degree in business, sales, or marketing.
• Required post-graduate education or training.
• 5+ years of enterprise technology sales.

Schedule

30-40% travel required.