Senior Account Manager
Foundation Marketing · California, United States · 4 mo ago
Business DevelopmentFull-time
Key Responsibilities
- Manage a portfolio of enterprise-level accounts as the main point of contact.
- Lead client meetings, share project updates, and keep stakeholders aligned.
- Cook up internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations.
- Track deadlines, budgets, and client KPIs using ClickUp and internal systems.
- Support content and strategy handoffs by owning timelines and task flows.
- Ensure client feedback and approvals are captured and integrated smoothly.
- Proactively flag risks, delays, or misalignments to internal leaders.
- Identify and initiate upsell or expansion conversations where appropriate.
- Maintain accurate client data, resourcing requests, and reporting details.
- Complete client NPS surveys and internal health updates on schedule.
Success Looks Like
- You spot issues before they become problems and communicate clearly.
- Your portfolio renews and expands consistently.
- 100% of client deliverables are completed on time.
- Clients consistently rate their experience as 8+ on NPS.
- All client project data (timelines, budgets, resourcing) is up to date and accurate.
What You Bring
- Familiarity with B2B SaaS or complex client structures.
- Proven ability to lead client calls and internal project check-ins.
- Solid project management skills and tools experience (e.g., ClickUp, Asana, or similar).
- Clear, confident communicator, both live and async.
- Comfortable working Eastern or Atlantic time zone hours.
Position Details
- Full-time (Monday to Friday, ~40 hours/week).
- Remote – Hiring for EST timezone.
Immediate Benefits
- TECH BUDGET: Available to residents of Canada only.
- 100% REMOTE: Flexible work environment.
- ALL NATIONAL HOLIDAYS: Two weeks minimum paid vacation days.
- WELLNESS & FITNESS COVERAGE: Gym or yoga memberships covered.
- EDUCATION REIMBURSEMENT: Monthly stipend for professional development.
- COMPETITIVE MEDICAL & DENTAL BENEFITS: Available to residents of Canada only.