Senior Account Manager

About the role

Fiska Media is seeking a Senior Account Manager to lead our account management function and oversee client relationships across the outdoor industry, including fishing, hunting, and related consumer brands. This role is responsible for managing a team of account managers, setting the standards and processes by which accounts are run, and serving as a senior point of accountability for client satisfaction and retention.

Responsibilities

• Team Leadership & Development
  • Lead, mentor, and manage a team of account managers, setting clear expectations and holding the team accountable to them
  • Provide day-to-day guidance on client situations, escalations, and prioritization
  • Support hiring, onboarding, and ongoing development of account management staff
  • Assist in improving how accounts are run across the team
• Process & Operations
  • Help implement and improve account management processes established by the agency director, from onboarding through recurring reporting and renewals
  • Apply and reinforce account standards across the team, ensuring scoping, briefing, and coordination happen consistently
  • Support the rollout of tools and workflows that keep work organized and visible across the account roster
  • Surface recurring problems to leadership and contribute to the solutions that address them
• Client & Account Management
  • Serve as a senior point of contact for assigned accounts and a first escalation point for the account team
  • Help maintain client relationships at a strategic level, keeping alignment on scope, timelines, and expectations
  • Support high-stakes client conversations, including renewals, scope changes, and difficult situations, in coordination with agency leadership
  • Ensure client feedback is captured accurately and reflected in ongoing work
• Internal Coordination
  • Support agency leadership in aligning account execution with company goals
  • Coordinate efforts across social media, email, paid media, creative, and production teams
  • Help keep campaigns and deliverables on track and aligned with client objectives
  • Serve as a bridge between clients and internal teams, translating direction from leadership into clear execution
• Performance & Growth
  • Oversee the delivery of performance reporting across digital channels
  • Review results across accounts, identify opportunities for optimization, and guide the team in acting on them
  • Identify opportunities to grow existing accounts through additional services
  • Communicate insights and recommendations clearly to clients and leadership

Qualifications

• 5+ years of account management or digital marketing experience, with time in an agency environment
• Prior experience leading, managing, or mentoring account staff
• Demonstrated ability to build and implement processes that improve how accounts are run
• Experience working with outdoor, fishing, hunting, or adjacent lifestyle brands preferred
• Strong working knowledge of social media and digital marketing across paid, organic, email, and creative
• Strong communication, organization, and time-management skills
• Ability to manage competing priorities across multiple accounts and team members
• Comfortable working remotely and leading a distributed team