Seneca Cafe - Restaurant Server - FT

Provide fast, friendly, and courteous service to every customer in accordance with Seneca Gaming Corporation’s policies, Internal Control Standards, and objectives.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Understand and support the philosophy and goals of Seneca Allegany Resort & Casino.
• Perform duties assigned by the manager or shift manager and assist all employees as needed.
• Be familiar with all check and cashing procedures.
• Work attentively in a designated area, exceeding guest expectations.
• Adhere to all policies and procedures pertaining to liquor laws.
• Be knowledgeable of Seneca Allegany Resort & Casino’s history, property map, restroom and telephone locations, store and restaurant hours, and handle guest inquiries efficiently.
• Maintain full knowledge of menu, wine lists, and daily specials.
• Greet all guests within one minute in a friendly and courteous manner.
• Complete designated opening and closing side work daily and check with manager before clocking out.
• Maintain a current understanding of all information security policies, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service and communicate professionally at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend all necessary meetings.
• Review all posted information, including stations, upcoming events, and the 86 board.
• Review reservation book to identify VIPs, special guests, and large parties.
• Maintain a neat and organized work station, keeping wait stations clean, organized, and stocked.
• Pre-bus all tables and take guest checks to the cashier.
• Perform general upkeep of the restaurant (e.g., pick up debris, sweep floors).
• Follow weekly designated side work duties.
• Visit all tables during service to ensure guest satisfaction.
• Assist guests with coats and chairs upon departure, thank them, and invite them to return.
• Follow all tip-out procedures according to standards.

Requirements

• Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
• Must remain calm and professional in a fast-paced environment.
• Must be 18 years of age or older.
• High school diploma or equivalency preferred.
• Six months of previous customer service experience required; high-volume experience preferred.
• Excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
• Ability to resolve problems and conflicts diplomatically and tactfully.

Physical Requirements

• Must be able to stand, walk, and move through all areas of the casino for extended periods.
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers/hands for lifting and grasping.
• Must be able to lift and carry trays up to 40 pounds.
• Must be able to perform repetitive motions.
• Must be able to talk to and hear customers and co-workers.
• Must be able to assist with special needs of customers.
• Medium work: exerting up to 50 pounds of force occasionally, up to 20 pounds constantly.
• Required to have visual acuity to determine accuracy, neatness, and thoroughness of work.
• Subject to environmental conditions, including protection from weather but not necessarily temperature changes.
• Subject to atmospheric conditions and moderately loud noise levels.
• Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment.
• Must be able to work in an environment where smoking is permitted.

Pay

Starting rate: $10.70 per hour. Compensation is negotiable based on experience and education.