SEM Student Assistant (Solano Campus)

About the role

Support customer service efforts across strategic enrollment management (SEM) which includes admissions and recruitment, financial aid and the registrar. Facilitate campus tours for prospective students, families, supporters, counselors, and community-based organizations. Represent Cal Poly at select on- and off-campus outreach and recruitment events. Staff the front desk in Mayo Hall. Answer SEM emails and phones. Complete SEM data entry/analysis and research projects. Complete on-campus errands as needed. Other duties as assigned. Note: This position is open only to current Cal Poly Maritime Academy–Solano Campus students.

Responsibilities

• Facilitate campus tours for prospective students and families/supporters as well as counselors with student groups.
• Staff the front desk in Mayo Hall.
• Answer SEM emails and phones.
• Complete SEM data entry/analysis and research projects.
• Complete on-campus errands as needed.
• Represent Cal Poly at select on- and off-campus outreach and recruitment events.
• Support customer service efforts across strategic enrollment management (SEM) which includes admissions and recruitment, financial aid and the registrar.
• Other duties as assigned.

Requirements

• Excellent interpersonal and communication (verbal, written, listening) skills.
• Reliable, show up on time for all scheduled shifts and events.
• Ability to engage with a variety of diverse populations in both small and large group settings.
• Enthusiasm for Cal Poly and Cal Poly Maritime Academy.
• Willing to learn about CSU admissions requirements along with Cal Poly/Cal Poly Maritime Academy programs and services.
• Open to coaching and mentoring and campus tour training.
• Attention to detail when completing office related tasks.
• Critical thinking and problem solving skills.

Pay

$16.90 per hour

Schedule

Part-time, up to 20 hours per week