Selling Supervisor, Las Vegas Crystals

About the role

The Team: The Hermès Las Vegas Crystals Boutique opened in 2010 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

Responsibilities

• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc.
• Provides assistance as needed in inventory preparation.
• POS: Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.
• Opening and closing of daily till and ensuring assets are properly monitored and reported.
• Approval of returns and exchanges. Secure Management approval for any exceptional requests.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.
• Asset Protection: Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable. Ensure key log controls are maintained daily in partnership with AP. Practices appropriate AP techniques and follow all guidelines for key control and merchandise security. Properly prepares for physical inventory.
• Complies with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns).
• Participates in monthly cycle counts (or as directed by management).
• Customer Service: Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
• Supervisory Responsibility: NO
• Budget Responsibility: NO
• Decision Making Responsibility: NO

Qualifications

• 2+ years of experience in selling and/or supervisory capacity.
• Experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even-tempered with ability to continuously multi-task.
• Strong organizational skills.
• Open availability to accommodate needs of the business.
• Able to lift between 0-25 lbs. without assistance.

Skills

• Excellent interpersonal and communication skills.
• Ability to work independently and collaborate with a team.
• Attention to detail and organizational skills.
• Knowledge of POS systems and asset protection procedures.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision, Life Insurance and Disability.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental leave and transition time.
• 401(k) and Roth Retirement plan with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support and more!

Pay

The hourly range for this position is $25.50 to $28.19 per hour. Actual rates are determined based on the job, location, and individual experience.

Schedule

N/A