Selling Supervisor, Dallas NorthPark - Maison Margiela

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

About the role

The Supervisor assists the management team in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team and the implementation of company programs, policies and procedures. The Supervisor takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the brand and values. The Supervisor is responsible for continuously improving and developing specific supervisory skills by taking ownership of responsibilities (visual/merchandising/operations) assigned by the Store Manager. In the absence of the Store Manager or Assistant Store Manager, the Supervisor temporarily assists with store management responsibilities, making short-term decisions.

Responsibilities

Sales

• Assist the management team in their effort to meet store sales and target goals.
• Maximize profitability through optimization and controlling of expenses.
• Reach the achievement of Key Performance Indicators.

Customer Service

• Provide courteous and precise customer satisfaction with strong customer service skills.
• Demonstrate strong organizational skills, multi-tasking, and prioritizing capabilities.
• Follow up with clients through telephone calls, letters, cards, and special announcements.
• Maintain a book of clients including sales records, records of all client preferences, colors, sizes, styles, and records of clients' life events (birthdates, etc.).
• Align with the style and qualitative standards of the Brand throughout sales and post-sale process.
• Take full advantage of all contacts with customers in the store and promote both the Brand and Product.
• Collaborate with other colleagues to achieve business objectives.
• Stay up-to-date regarding fashion trends; know and monitor competition.
• Understand customers' needs, both expressed and less obvious.
• Demonstrate, recommend, and style the products available; promote wardrobing.
• Schedule client appointments and pull merchandise for clients in advance of appointments.
• Ensure customer loyalty by collecting customer information and entering it into the database, building a valuable clientele base that consists of high-profile, international, professional, and consistent customers.

Operations & Training

• Assist the management team as needed in the organization of training for store employees through accurate use of store training programs, specifically the Customer Service program.
• Maintain high-training standards.

Development & Performance

• Report to the management team the strengths and areas of development for store personnel.
• Suggest appropriate action to promote and encourage professional development using tools and best practices.

Supervision and Organization

• Assist the management team in promoting a positive, professional, and sales-oriented environment and a culture open to internal feedback.
• Assign work load appropriately and effectively among store employees as needed.
• Assist in regular store meetings and organize/lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjects.

Merchandising

• Monitor store merchandise standards and needs through appropriate reports and store team feedback.
• Communicate product needs and quality issues to the Store Manager.
• Ensure visual merchandising guidelines (criteria and quantities) are implemented effectively and all product presentation is maintained according to brand standards and guidelines.
• Execute constant updates.
• Provide daily training to store employees.
• Assist with slow-seller management by identifying commercial store needs and communicating them to the management team.
• Provide appropriate feedback to the management team.

Loss Prevention

• Minimize stock loss by implementing and executing all control policies and procedures.
• Assist the management team in holding store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures.
• Organize and carry out an accurate stock take by implementing the Stock Take Procedure.

Compliance

• Inform store personnel about local health and safety laws.
• Keep store personnel informed about the terms and conditions of employment with respect to work-time regulations and equal opportunity law.
• Maintain safe working conditions for employees and customers.
• Follow all company policies and adhere to all State and Federal Laws.

Requirements

Physical Requirements

• Required to stand and walk for up to eight hours in a workday.
• Required to lift and/or move up to 50 pounds.
• Required to engage in the following activities: bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner; and work with cleaning solutions.

Competencies

• Customer/Client Focus.
• Communication Proficiency.
• Organizational Skills.
• Ethical Conduct.

Qualifications

• 2+ years experience in a client-driven environment in lead sales or supervisory role.
• Leadership skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Highly organized with exceptional time-management skills.

Preferred Skills

• 4-year degree and/or equivalent combination of work and experience.
• 3+ years supervisory experience.
• Experience in luxury or high-end, client-based environment.

Pay

$22-24 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.