SELLING SUPERVISOR

Essential Duties And Responsibilities

• Assists Store Manager with developing and implementing a strategic plan to achieve store business goals
• Responsible for meeting or exceeding personal sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients
• Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner as needed
• Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
• Acts as the manager on duty when scheduled, to support all business functions
• Communicates effectively and develops and maintains professional relationships internally and externally
• Creates and maintains positive employee relations by helping lead a professional store team
• Communicates with Store Manager by providing feedback of any employee relations matter
• Coeaches and motivates the sales team as needed
• Aids to ensure all store staff complies with all POS procedures
• Understands and performs all POS functions accurately, professionally and within Company compliance
• Opens and closes the store - performing all tasks to Company standard and compliance
• Solves client issues and requests in an efficient, resourceful and quick manner
• Demonstrates high level of quality in work, attendance, and appearance
• Solves problems/issues methodically and with a sense of urgency
• Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed
• Maintains store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Actively contributes to non-selling activities and loss prevention initiatives
• Participates in Monthly Touch Bases
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Aids in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Aids to ensure accuracy of Company in store promotions and merchandise markdowns
• Aids in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Aids to ensure accuracy of all POS procedures and conducts training of POS System to staff
• Supports in the preparation and facilitation of required Store Meetings as needed
• Maintains standards of cleanliness and organization
• Aids in ensuring staff safety component
• Aids to ensure compliance to all Company Policies & Procedures
• Adheres to Timekeeping procedures

Additional Responsibilities

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Additional responsibilities assigned by supervisor related to your position/department

Education/Experience

• 2 - 5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills