Selling Design Associate

About the role

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Our Professional Sales Representatives earn on average $55K+ annually. Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all WRITTEN Sales.

Responsibilities

• Drives Sales
  • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
  • Promote the Design program & assist the Designer to achieve established Design program sales goals
• Execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
  • Maximize store promotions, marketing initiatives, and grassroots programs
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
• Maintain strong knowledge of the features and benefits of existing and new product lines
• Design Program Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
• Support and champion the Design process following the established company guidelines
• Support design related functions in the store
• Provide the highest level of customer service to all current and future customers
• Effectively use Podium to ensure customer satisfaction and future follow-up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Absorb and respond to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

Requirements

• High School Diploma or equivalent
• Previous selling experience and ability to close a sale strongly preferred
• Excellent communication, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more
• Strong attention to detail
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Preferred Requirements

• Bachelor’s degree in Business or a related field

Physical Demands/Work Environment

• Nearly continuous use of repetitive hand motions, hearing and listening
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Training Pay

$16 per hour for 2-6 weeks (no commissions)

Average Annual Earning Potential After Training

$36,000 - $60,000+ (inclusive of base, commission, and bonus)

Pay

• Training Pay: $16 per hour for 2-6 weeks (no commission)
• Post-Training Pay Base Pay: $13 / hour (varies by store location)
• Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales. Quarterly bonus opportunity of $1,500, based on your ability to meet defined individual sales goals. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills.

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• Available 401k retirement plan with company match of up to 6%
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time