Selling And Service Assistant, Williamsburg

About the role

The Hermès Williamsburg Boutique will open in September 2026 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

Responsibilities

• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc.
• Provides assistance as needed in physical inventory preparation.
• Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Requirements

• 1 year retail experience, in a luxury environment preferred
• Strong communication skills
• Experience with POS and/or cash handling strongly preferred
• Customer service oriented
• Ability to multi-task
• Detail oriented
• Strong organizational skills
• Computer skills: Microsoft Office
• Ability to handle difficult situations with grace, compassion and composure
• Ability to lift between 0-25 lbs. without assistance

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation

Skills

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Ability to multitask and prioritize tasks effectively
• Attention to detail
• Customer service orientation
• Basic knowledge of POS systems

Benefits

Hermès offers a comprehensive benefits package including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision coverage
• Life Insurance and Disability coverage
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

Pay

The hourly range for this position is $24.67 - $27.01. Actual rates are determined based on the job, location, and individual experience.

Schedule

The schedule for this position is typically Monday through Saturday, with varying hours depending on store operations.