Self-Storage Facility Manager

Aspen Mini Storage – Flagstaff, Arizona
24 S. Dunnam St., Flagstaff, AZ 86001

About the role

Aspen Mini Storage is seeking an experienced, customer-focused Facility Manager to oversee the daily operations of our Flagstaff location. As the on-site business leader, you will be responsible for driving financial performance, delivering exceptional customer service, leading a small team, and maintaining a clean, secure, and profitable facility.

Responsibilities

• Lead all aspects of daily facility operations.
• Deliver daily/weekly/monthly reports to the Executive Team.
• Maintain open line of communication with the Executive Team on all Facility matters.
• Drive occupancy, revenue growth, customer retention, and retail sales.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Manage rentals, payments, delinquent accounts, and lien processes in accordance with Arizona law.
• Maintain a clean, safe, secure, and well-maintained property, including light maintenance and seasonal snow removal.
• Coordinate vendors, repairs, inspections, and preventive maintenance.
• Coach, schedule, and develop Assistant Facility Managers and other team members.
• Monitor financial performance, control operating expenses, prepare reports, and recommend operational improvements.
• Ensure compliance with company policies, safety standards, and applicable laws.

Requirements

• Minimum 2-3+ years of management experience in self-storage, property management, retail, hospitality, or another customer-focused business.
• Demonstrated success managing operations, revenue, expenses, and customer service.
• Previous leadership or supervisory experience.
• Strong sales, communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office and business software.
• Valid Arizona driver's license with an acceptable driving record.

Preferred Qualifications

• Self-storage industry experience.
• Knowledge of Arizona self-storage lien laws.
• Experience with Syrasoft or similar property management software.
• Experience with Google Suite.
• Budget management and small team leadership experience.

How Success Is Measured

• Occupancy and revenue growth
• Customer satisfaction and online reputation
• Delinquency management
• Expense control
• Audit and facility inspection – successful
• Sales conversion and customer retention
• Team performance
• Safety and regulatory compliance

Physical Requirements

• Ability to walk the property throughout the day
• Lift up to 35 pounds
• Bend, kneel, climb stairs
• Perform light maintenance
• Work indoors and outdoors in varying weather conditions
• Assist with seasonal snow removal

Pay

$38,000–$45,000 annually, plus performance incentives based on revenue and occupancy goals

Benefits

• Paid time off
• Separate sick time
• Leadership training and professional development

Why Join Aspen Mini Storage?

At Aspen Mini Storage, our Facility Managers are empowered to make decisions, lead their teams, and directly influence the success of the business. We offer a collaborative, team-oriented culture and the opportunity to make a meaningful impact in a growing company.