Self Pay Collector III

About the role

Responsible for displaying a professional manner while teaching patients/guarantors how to pay their debts in full. Using verbal skills and communication techniques to manage interactions and maintain a positive public opinion of the hospital. The role involves learning and applying policy and procedure to collect on accounts, utilizing various sources of information to resolve issues and achieve successful recovery of assigned receivables. Requires persuasive negotiation skills, quick thinking, and the ability to resolve issues efficiently for all parties.

Responsibilities

• Actively resolve patient balances and ensure payment terms align with hospital objectives and credit/collections policies, formulating collection strategies to ensure timely payments.
• Refer accounts to collections based on hospital policies.
• Demonstrate independent judgment within authority and escalate issues requiring management intervention in a timely manner.
• Work all disputes and requests for more information from collection agencies.
• Systematically document all daily collections activities on accounts.
• Provide timely responses by investigating and resolving all internal and external customer inquiries.
• Follow established procedures for processing payment plans, phone payments, and account adjustments.
• Monitor assigned accounts for non-payment, delayed payments, and other irregularities; establish timely follow-up with guarantors when needed.
• Process all credit balances for patients and insurances according to policies and issue refunds promptly.
• Monitor surgery accounts to apply any prepaid credits to balances.
• Add corrected insurance information to patient accounts and submit claims to insurance.
• Confirm patient’s insurance eligibility prior to updating account information.

Requirements

• High School diploma or equivalency required.
• Courses in insurance billing/collections and medical terminology preferred.
• Three or more years of hospital or physician business office experience preferred.
• Ability to type 35 WPM and operate a personal computer using Microsoft Outlook, Excel, and Microsoft Office.
• Basic math skills.
• Excellent written and verbal communication skills, including proper grammar.

Physical Requirements

• Ability to stand, walk, sit, stoop, reach, lift, see, speak, and hear.
• Lifting is limited to 35 lbs. for clinical staff and 50 lbs. for non-clinical staff; use of an assisted-lift device or assistance from another individual is required for lifts exceeding these limits.

Schedule

Monday - Friday: 8:00 AM - 5:00 PM