Self Parking Team Leader ($21-$23/hr) - Johns Hopkins Health System Parking

About the role

The Team Leader at Towne Park is responsible for overseeing the general operations of a property that operates less than a 24/7 schedule with nine (9) or fewer Guest Services Agents (GSAs). This role involves coordinating and administering tasks, as well as providing guidance and troubleshooting to the team. The position requires handling critical issues and making judgments when time is of the essence.

Responsibilities

• Ensures consistent guest/patient service delivery across all shifts.
• Allocates labor resources efficiently to support service delivery and adjusts staffing levels as necessary.
• Maintains a comprehensive understanding of the client's facility and its amenities.
• Manages guest/patient complaints and difficult situations with composure and accuracy.
• Participates in "The Show" and demonstrates aggressive hospitality towards guests/patients.
• Performs vehicle and hotel door checks, uses proper phone etiquette, and posts up in designated areas.
• Assists with room presentations, item deliveries, and guest/patient inquiries.
• Hires and retains talented associates, fosters a positive team environment, and coaches team members.
• Maintains relationships with client staff, follows through on commitments, and builds client loyalty.
• Communicates effectively with the workgroup and reports on improvements to operating procedures.

Qualifications

• Bachelor’s degree from a four-year college or university.
• A valid driver’s license and a clean driving record.
• At least 18 years of age and able to pass a criminal background check, MVR, and drug screen.
• One to two (1-2) years of related experience or equivalent combination of education and/or experience.
• Knowledge of GSA procedures.
• Strong computer skills and proficiency with MS Office (Excel, Word, and Outlook).
• Excellent written and verbal communication skills.
• Ability to represent the company effectively in various settings.

Skills

• Ability to drive manual transmission.
• Effective planning, prioritization, and project management skills.
• Stability, dependability, and professionalism under pressure.
• Technical aptitude with MS Office and various technology applications.
• Positive attitude and willingness to learn and grow.

Benefits

• Accident, critical illness, hospital indemnity, and telemedicine insurance.
• Access to the company’s 401(k) retirement savings plan.

Pay

The hourly base pay range for this position is $21-$23 per hour.

Schedule

The work schedule for this position is 7am-3:30pm, 3pm-11:30pm, or 11pm-7:30am.