Self-Help Legal Access Center Operations Manager

About the role

Neighborhood Legal Services of Los Angeles County (NLSLA) seeks a highly organized and collaborative Self-Help Operations Manager to support the expanding operational needs of its Self-Help Legal Access Centers.

Responsibilities

• Maintain, strengthen, and create systems for volunteer recruitment, onboarding, and training to ensure consistency in service delivery.
• Serve as a primary point of contact for volunteers, community members, and staff regarding volunteer logistics.
• Maintain and improve data collection, reporting, and ensuring staff and partners are in compliance.
• Generate regular reports and data summaries for grants, funders, and internal evaluation.
• Support daily Center operations and provide on-site coverage as needed during high-volume periods, staff absences, or emergencies.
• Oversee the management of on-site office supplies, equipment, and inventory, ensuring systems are in place for timely ordering, tracking, and coverage.
• Develop, maintain, and update shared resources and operational materials for staff and self-help litigants; collaborate with other NLSLA teams to exchange and align resource materials.
• Proactively identify opportunities for automation and process improvement to enhance the efficiency, accuracy, and smooth operation of the department.

Requirements

• Minimum of three (3) years of relevant experience in operations and/or as a paralegal.
• A bachelor’s degree (or at least 5 years of relevant experience if no degree).
• Demonstrated experience improving systems, workflows, or operational processes in a fast-paced or high-volume environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
• Comfort and proficiency with technology, including the ability to learn new platforms, troubleshoot issues, and help others navigate system tools.
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and maintain positive working relationships.
• Ability to work independently, exercise sound judgment, and take initiative while also contributing effectively to a team environment.
• Empathy, cultural humility, and a commitment to supporting people from diverse backgrounds and lived experiences.
• Proficiency with Microsoft Office, Windows, business communication platforms, and web-based case management systems (e.g., LegalServer or similar).
• Bonus points: Bilingual in Spanish, or in any of the other Los Angeles threshold languages.

Qualifications

• A degree in a relevant field, for example Public Administration or Business Administration.
• A professional certification in Project Management.
• Have worked in a legal services firm or other non-profit.
• Have strong understanding of technology and how it can be used to improve the existing systems.

Skills

• Strong organizational and administrative skills.
• Effective communication and interpersonal skills.
• Experience with technology and automation.
• Attention to detail and ability to manage multiple tasks.

Benefits

Competitive Salary: $71,000–$89,000, based on experience.

Generous Time Off: 15 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave.

Exempt employees are eligible for compensatory time in accordance with company policy.

Comprehensive Benefits: Medical, dental, and vision insurance with a variety of plan options, Basic Life and AD&D Insurance, Long-Term Disability Insurance, 403(b) retirement plan with employer contributions and options for voluntary contributions, Monthly bilingual supplement for qualified employees.

Note: Qualified employees with bilingual proficiency are expected to provide in-language assistance when feasible to support language access and in furtherance of NLSLA's mission.

This expectation applies whether or not the employee receives the bilingual supplement.

A Culture of Inclusion: We are committed to fostering a respectful, inclusive work environment where everyone can thrive.

Perks: Technology reimbursement to help you stay connected and equipped to do your best work.

Equal Employment Opportunity Policy: NLSLA is committed to provide a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination based on each and every characteristic protected under the law and beyond.

Decisions related to hiring, compensating, training, evaluating performance, promoting, or terminating are made fairly, and are based on job-related qualities and abilities.

We provide equal employment opportunities to all qualified candidates and employees.

We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

We further expect every member of the NLSLA community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Salary Description: $71,000–$89,000, based on experience.