Seeking Service Manager for Stanley's Barroom
Job Summary
The Service Manager at Craft & Crew is responsible for overseeing all aspects of guest service in the restaurant. This includes managing a team of Hosts, Expos, and Servers, training and developing staff, and ensuring high standards of food and service.
Job Duties and Responsibilities
Manage and oversee all areas of the restaurant including Service Floor, Host Stand, Expo Line, Bar, and Kitchen during shifts.
Work with your team to come up with solutions for issues and/or concerns.
Make decisions on matters of importance.
Oversee employees as they are assigned to different positions in the restaurant.
Responsible for the direction and coaching of staff during volume hours on the Restaurant Floor.
Uphold the Craft & Crew standards for quality food and service at all times, ensuring 100% guest satisfaction.
Financially adhere to all company standards and service levels to increase sales and work to minimize costs, including Food Cost, Liquor (Beverage) Cost, Labor, Supplies, Repairs, etc.
Maintain a staff of Servers, Hosts, and Expos in the FOH.
Interview hourly employees.
Assist in hiring, supervision, development, and when the necessary discipline of employees.
Provide ongoing feedback to all staff.
Maintain open lines of communication with each member of your team.
Complete quarterly performance evaluations with all department staff according to company procedures.
Schedule all FOH positions weekly (Server, Host, Expo, Support staff, etc) using labor goals and staffing pars as a guideline in Hot schedules.
Manage shifts which include: daily decision making, scheduling, planning, and upholding standards for quality food, beverage, service, and cleanliness.
Understand food and beverage costs.
Supervise portion control in kitchen and bar in preparation and minimization of waste.
Ensure a safe and healthy work environment free from hazards.
Complete any accident investigation forms and procedures according to company policy and procedures.
Manage small issues creatively to keep business as usual.
Build staff contests/incentives, work with GM to plan large-party reservations and private events.
Order uniforms, FOH supplies.
FOH Maintenance: Table refinishing, booth repair, host stand maintenance.
Admin: Update employee files.
Compensation & Benefits: Salary $45-50K Annually, Group Health Insurance Plan w/ Dental & Life options, 2 weeks PTO Annually, Cell Phone Contribution Monthly, Health Club Membership.
Qualifications
Combination of 5+ years in Industry with 1+ years supervisory experience.
College degree preferred.
Proficiency with computers (MS Office).
Must be eligible to work in the United States.
Must agree to a background check & Drug test.
Must be able to effectively perform all functions at the restaurant (Host, Expo, Server, Bartender, Line Cook, etc).
Must be able to stand for long periods, walk, use stairs, bend, stoop, twist, lift to 50 lbs, and use repetitive movements.
Must be able to work effectively under pressure to solve problems and coordinate a wide range of activities.
Positive attitude, Leadership ability, Outgoing, Self-Disciplined and Motivated.
Welcoming, pleasant and friendly demeanor.
Must have a neat and clean appearance and look professional at all times.
Ability to motivate staff and work as a functional member of the team.
Excellent communication skills to manage individuals and work with a diverse staff of people.
Ability to coordinate and multi-task several tasks effectively while always maintaining restaurant standards and company procedures.
Additional Responsibilities
Keep GM fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and take prompt corrective action where necessary or suggesting alternatives.
Completes responsibilities and performance objectives timely and accurately.
Maintains favorable working relationships with all company employees to foster and promote cooperation, collaboration, and a harmonious working climate that is conducive to high employee morale, productivity, and effectiveness.
Fully adopt and execute Craft & Crew Core Values.
Performs additional responsibilities and duties as requested.
Supervision of others: Up to 25 per shift.