Security Visitor Control Representative

Job Description

Position Responsibilities:

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Communicates and directs patient's concerns to the appropriate managers/directors.
• Wears appropriate PPE at all times (surgical masks, gloves, face shield).
• Ensures that all patients, visitors, vendors and employees are wearing an appropriate surgical mask or protective mask prior to entry into the hospital.
• Maintains patient privacy and confidentiality at all times, adhering to HIPAA.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry into facility.
• Using the provided thermometer, administers temperature readings and records temperature on the screening questionnaire.
• Be familiar with protocol if anyone answers YES to any screening question.
• Directs patient to screening area for further testing by clinical personnel.
• Accepts belongings brought in by family members for inpatients and fills out appropriate "belongings form."
• Be familiar with and enforce visitation policy.
• Maintains patient and visitor needs and the workflow of the hospital lobbies and entrances.
• Able to remain standing for long stretches of time.
• In the event that a family member or visitor wishes to speak to a patient advocate, contact the Administrative Patient Representative @ ext. 52990 ext. 4.
• Able to use a 2 way radio.
• Visitor badging - able to utilize the visitor badging system and issue badge to patients and visitors.
• Maintains employee and contract vendors/badge compliance for facility access.
• Aids with end of shift procedures/duties, cleaning of equipment, packaging of screening station materials and storing in assigned area.

Qualifications

• Licenses/Registrations/Certifications: n/a
• Education: High School Diploma preferred
• Experience: Minimum of one year in customer service, with preferred experience in healthcare setting.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retail plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!