Security Team Specialist I - 1st Shift

About the role

The Worcester Recovery Center and Hospital (WRCH) operated by the Department of Mental Health (DMH) is seeking dynamic applicants for the role of Security Team Specialist I. The selected candidates conduct patrols to protect life and property and to maintain a secure campus environment by assuring compliance with laws, rules, and regulations.

Schedule

This is a 40-hour position on First Shift, 6:00 AM - 2:00 PM, with Week 1: Tuesday/Saturday & Week 2: Sunday/Thursday as the days off.

Responsibilities

• Patrols all buildings, grounds, and adjacent areas of the hospital at regular intervals and guards against trespass, theft, fire, and damage to property
• Exercises police powers in the detection and apprehension of law violators; investigates accidents and complaints
• Maintains order among visitors and staff; maintains motor vehicle traffic controls on hospital grounds including parking, speeding and other traffic conditions and takes necessary measures to prevent unauthorized use of hospital roads and parking facilities
• Performs security duties such as screening visitors, directing traffic, and enforcing parking controls
• Provides personal protection to individuals as required including but not limited to, searching for missing goods and persons, conducting surveillance, and investigating complaints and reports of suspicious activities
• Assists in case of emergencies such as heavy snowstorms, internal or external disaster, and calling for professional assistance
• Facilitates in-service trainings as needed on fire and crime prevention, and basic safety standards and practices for hospital personnel/staff and outside agencies utilizing hospital buildings and/or grounds
• Coordinates the maintenance of hospital firefighting equipment, alarm systems and other safeguards; reports defects and requests repairs to ensure compliance with safety standards and requirements
• Monitors hospital switchboard, gauges, and alarm indicator panels; takes necessary action in event of malfunction or alarm, including system resets
• Prepares reports on investigations conducted and noteworthy incidents during tour of duty

Required Qualifications

• Skilled in dealing tactfully with others and interacting with individuals who are under physical and/or emotional stress
• Ability to apprehend trespassers and violators of the law
• Talent for maintaining a calm manner, making decisions, and acting quickly in dangerous, stressful, or emergency situations
• Capacity to exercise discretion in handling confidential information
• Demonstrated ability in documenting reports to gather information through questioning individuals, conducting interviews, and examining records and documents

Minimum Entrance Requirements

Applicants must have (A) at least one (1) year of full-time or equivalent part-time experience in work involving the protection and/or security of buildings, equipment or individuals, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions: An Associate's degree or higher in a related field may substitute for the required experience.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Applicants applying for positions within the Department of Mental Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid.

Preferred Qualifications

• Prior health care facility security experience
• Ability to solve problems and relate to hospital staff, constituents, and other community members in a positive and professional manner
• Talent for recognizing the cultural diversity of the campus community and ensure sensitive and equitable treatment of all who work and visit the campus
• Given the population served, bilingual or multilingual fluency

About Worcester Recovery Center and Hospital

Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations. WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients. Learn more about WRCH: Worcester Recovery Center and Hospital (WRCH) | Mass.gov

DMH Mission Statement

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pay

Salary: $54,595.84. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Explore our Employee Benefits and Rewards!

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