Security Systems Client Service Manager

About the role

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. They ensure the financial performance of our service agreements and customer satisfaction are critical to our success. You'll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Requirements

• High school diploma or state-recognized GED
• 3+ years of on-the-job experience working within:
• The Building Technology industry
• Engineering Security product systems
• Experience using Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Qualifications

• Basic Qualifications: High school diploma or state-recognized GED, 3+ years of on-the-job experience working within the Building Technology industry, Engineering Security product systems, experience using Microsoft Office and business software systems, must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program, legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Preferred Qualifications: Physical Security Professional ASIS certification preferred, associate degree from a two-year/technical college or bachelor's degree, 5+ years of experience in the Security industry, CCTV, Intrusion, card access, visitor management and certifications, Genetec, Software House CCURE

Skills

• Physical Security Professional ASIS certification preferred
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the Security industry
• CCTV, Intrusion, card access, visitor management and certifications, Genetec, Software House CCURE

Benefits

Details regarding our benefits can be found here.

Pay

The pay range for this position is $67,544 - $115,790 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

Not specified.