Security Supervisor (Full Time)

Responsibilities

• Determine Security Officer assignments and establish priorities.
• Observe and evaluate Security Officers for alertness, appearance, and proper performance and to correct deficiencies.
• Inspect and evaluate incident reports for accuracy and completeness.
• Maintain current individual training records of Officers.
• Report all incidents to the Manager of Security or other necessary department heads.
• Install and remove lockouts, as requested by Hotel/Front Desk Management.
• Respond to emergency situations and take control at the scene.
• Cookordinate with other departments and outside agencies on all matters of concern.

Requirements

• Responsible for assuring the highest quality guest experience by promoting Customer Service throughout all areas of responsibility.
• Handles and resolves guest complaints and concerns.
• Performs other related duties as requested by the Director of Security.

Supervisory Responsibilities

• Responsible for the supervision of the Security department.
• Includes hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining staff, addressing complaints and resolving problems.