Security Supervisor

Job Requirements

• Provide direct leadership, guidance, and accountability for all assigned security personnel.
• Communicate operational priorities, safety information, staffing assignments, and expectations to Security Officers, Security Officers First Class, and Senior Security Officers via roll-call briefings.
• Maintain oversight and command during high-acuity, complex, or multi-scene incidents, ensuring compliance with departmental policy, legal requirements, and safety standards.
• Review, approve, and ensure the accuracy, completeness, and compliance of incident reports, safety documentation, and investigative summaries; correct incomplete or deficient reports as needed.
• Conduct or oversee follow-up investigations, including secondary interviews, evidence review, and documentation validation; coordinate with relevant departments as necessary.
• Adjust staffing throughout the shift to address callouts, high-acuity units, special events, emergent situations, or operational surges; ensure adequate coverage across assigned areas.
• Act as the primary communication and coordination point between field personnel, Dispatch, hospital leadership, clinical teams, and external agencies including law enforcement and fire/EMS.
• Ensure compliance with departmental SOPs, post orders, safety standards, and regulatory requirements through active supervision, quality checks, and corrective follow-up.
• Identify safety hazards, operational deficiencies, security vulnerabilities, and equipment issues; implement immediate mitigation strategies and escalate issues to leadership as required.
• Support training, onboarding, and professional development efforts by reinforcing policy expectations, coordinating remedial training, and mentoring assigned personnel.
• Ensure readiness and proper functioning of security equipment including radios, alarms, access control systems, body-worn cameras, and weapons detection technology; initiate corrective actions when deficiencies are identified.
• Represent the Security Department with professionalism, modeling strong customer service, effective communication, and appropriate conflict-resolution skills in all interactions.
• Prepare and submit supervisory documentation including shift summaries, incident escalations, performance notes, and staffing concerns for Lieutenant or Manager review.
• Act as the incident commander during emergencies, implementing emergency plans, coordinating evacuations, and maintaining operational control until relieved by higher command.