Security Specialist

About the role

This position provides security systems monitoring and building patrol duties for the City’s Security Operations Center, ensuring safety, security, and rapid response for assistance and emergencies across the enterprise, providing quality customer service to building occupants and visitors. The role works on‑site only; the City of Minneapolis does not sponsor applicants for work visas.

Responsibilities

• Perform monitoring duties in the Security Operations Center for the City’s building security systems, including access control, security alarms, security cameras, building emergency systems, and radio dispatch systems.
• Receive calls for assistance and incident reports from employees throughout the City, triage reports, and dispatch security to respond or call 911 to dispatch police accordingly.
• Initiate the PSB’s emergency notification system to alert employees and guests of an active shooter, severe weather event, or similar incident affecting facilities.
• Issue photo access cards for employees, MBC staff, city leaders, and contractors and activate and deactivate access levels on cardholders' badges.
• Participate as a Building Emergency Control team member during actual emergencies and exercise training drills.
• Assist the Homeless Response Team in identifying homeless encampments throughout the city and work with CPED to regularly check city-owned lots and homes throughout the city via a mobile patrol unit.
• Perform nightly building inspections at City properties and worksites and respond to off‑site situations via mobile patrol unit.
• Assist MBC security staff when needed, such as in the event of large City Council meetings and protests.
• Monitor cameras at City Hall and dispatch for MBC security personnel.
• Regularly monitor and patrol underutilized areas with issues such as the Public Service Center, Minneapolis Animal Care and Control, and Roof Depot.
• Ensure that the security contractor, Securitas, performs their duties as laid out in their contract and report any discrepancies to the supervisor.
• Provide customer service‑related support for visiting employees and guests of the building.
• Administer an incident management database program for receiving, tracking, and managing safety, security, and emergency incident reports.
• Perform routine building security patrols and respond to emergencies, disturbances, and regular service calls.
• Facilitate after‑hours access for parents/guardians visiting the Youth Connection Center, standby for department meetings involving the public after‑hours, and provide access for deliveries to the building and dock area for outside agencies.
• Accept, log, store, and disperse lost and found items per City ordinance; act as a contact for all lost and found requests from employees and guests.

Working conditions require walking and standing throughout the shift while wearing bulky equipment