Security Site Supervisor

Location: Billerica, MA
Shift: Monday-Friday, 6am-2pm
Pay Rate: $24.00/hour

About the role

The Security Site Supervisor oversees daily security operations at an assigned client site, ensuring the safety and security of client property, personnel, and visitors while maintaining compliance with company policies and client expectations. This role leads on-site security staff, coordinates schedules, and serves as the primary point of contact between the client and security personnel.

Responsibilities

• Supervise and support on-site security officers to ensure high-quality service delivery
• Develop, manage, and adjust officer schedules to maintain proper site coverage
• Conduct regular patrols and inspections to ensure adherence to security procedures
• Serve as the main liaison between the client and security team, addressing concerns and providing updates
• Train, mentor, and evaluate security staff, including onboarding new hires
• Ensure all incidents, accidents, and unusual activities are properly documented and reported
• Enforce company policies, post orders, and client-specific instructions
• Respond to emergencies and coordinate with local law enforcement, fire departments, or medical personnel as needed
• Maintain accurate records, logs, and reports in accordance with company standards
• Monitor access control systems, CCTV, and alarm systems where applicable
• Promote a culture of professionalism, accountability, and customer service

Requirements

• High school diploma or GED required; associate’s or bachelor’s degree preferred
• Prior security experience required; supervisory experience strongly preferred
• Strong leadership, communication, and problem-solving skills
• Ability to remain calm and make decisions in high-pressure situations
• Proficiency with basic computer systems and reporting tools
• CPR/First Aid certification (preferred or willingness to obtain)

Benefits

• Medical Insurance (Anthem), Dental Insurance (Aetna), and Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
• Specialized Programs for Continued Education for Security Officers
• Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
• Employee Assistance Programs (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work (may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements)
• Access to earned wages on a daily basis prior to payday (restrictions, fees, and waiting periods may apply)