Security Site Lead

About the role

This officer serves as the face of the building, representing its values and standards in every interaction. By providing excellent customer service while effectively enforcing security protocols, they foster strong relationships and build trust with clients, ensuring that their concerns are heard and addressed.

Responsibilities

• Responsible for the performance of all shifts and Security Officers on duty.
• Has a working knowledge and understanding of the Specific and General Post instructions for post(s).
• Has practical knowledge of all additional and emergency post instructions that are called for by the client.
• Patrols post assigned by walking.
• Conducts inspections of Post and Security Officers for proper compliance with the specific Post Orders, Walden Security procedures and general knowledge of post assignment.
• Informs the Post supervisor, Roving or Field Supervisors and the Operations Manager of matters/issues that cannot wait until the next workday.
• Records the daily events of their post on the Officers Daily Reports (ODR) which will be reviewed by the Post Supervisor, Roving or Field Supervisors and the Operations Manager.
• Registers at watch stations to record time of inspection trips and contracted random inspections.
• Assists in conducting on-the-job-training for newly assigned Security Officers.
• Responds to urgent client needs/requests for services or changes to services.
• Properly notifies authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations.
• Examines doors, windows, and gates of assigned posts to determine that they are secure.
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expels persons engaging in suspicious or criminal acts.
• Receives general direction from the Post Supervisor, Roving or Field Supervisors, or Operations Manager.
• Exercises direct supervision over 5 officers.
• Provides input to management regarding operation, status of posts and Security Officers.