Security Shift Supervisor Commercial Building Sweetwater

Responsibilities

• Serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
• Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers.
• Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site is provided with high quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client and employees.
• Cook up necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
• Assure regular communication of issues or program with Client.
• Handle any escalated security issues or emergency situations appropriately.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.).
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.
• Ensure complete customer satisfaction.
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

Requirements

• Valid Florida Security License D License
• Billingual English and Spanish
• At least 21+ years of age
• Ability to use computer or tablet
• Comfortable working outdoors in all elements of the weather for the entire shift
• High school diploma or equivalent, or 5 years of verifiable experience

Qualifications

• 2-3 years Supervisor Security Experience

Skills

• Proactive communication
• Effective problem-solving
• Strong interpersonal skills
• Leadership and management skills
• Technical proficiency with WinTeam

Benefits

• Attractive Pay Options ! DailyPay, WeeklyPay
• Health insurance and 401k plans for full-time positions
• Flexible part time and full-time schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...