Security Service Technician

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join their dynamic team. The role involves acting as "our customer’s best service provider" at all times, ensuring Convergint is the customer’s first choice for service.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;
• Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems;
• Install projects as necessary;
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software;
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls;
• Analyzes repair requirements and provides customer with appropriate solutions;
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking;
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation;
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures;
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company;
• Primarily performs preventative maintenance for installed systems that are typically less complex;
• Works closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business;
• Performs other duties and responsibilities as requested or required.

Qualifications

• Developing exceptional customer focus and ability to work under pressure;
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems;
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions;
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper);
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Skills

• Strong communication and problem-solving skills;
• Ability to work independently and as part of a team;
• Knowledge of building automation systems, fire alarm systems, and/or electronic security systems;
• Basic programming skills;
• Hands-on experience with various hand and power tools;
• Familiarity with MS Office applications.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually;
• Fun & Laughter Day Off;
• Medical, Dental & Vision Plan;
• Life insurance & Disability Plan;
• Wellness Program;
• 401K Matching Plan;
• Colleague Assistance Program;
• Tuition reimbursement;
• Competitive salary and compensation plan;
• Vehicle reimbursement plan or company vehicle;
• Corporate Social Responsibility Day;
• Paid parental leave.

Requirements

• Education: High School/GED or equivalent experience;
• Preferred Experience: 1-3 years relevant experience in electronic, fire alarm & life safety, and/or building automation;
• Llenel/Genetec experience preferred.