Security Service Technician 2

About the role

As a Security Service Technician, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. You will be part of a dynamic team that allows you to grow as Convergint grows.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;
• Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems;
• Install projects as necessary;
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software;
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls;
• Analyzes repair requirements and provides customer with appropriate solutions;
• Completes necessary repairs and replacements as needed;
• Exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results;
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking;
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation;
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures;
• Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company;
• Performs preventative maintenance for installed systems that are typically less complex;
• Works closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business;
• Performs other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure;
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems;
• Solid programming skills and proven ability to troubleshoot problems and look for solutions;
• Must be a self-starter and work well with direct supervision;
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper);
• A valid driver’s license with a clean driving record;
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience;
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems;
• Preferred Experience: Relevant field service, CCTV experience: Milestone / Genetec, Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2, Intrusion experience: DMP / Bosch.