Security Service Technician 2

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Electronic Security Service Technician to join our dynamic team. The role involves servicing and supporting existing customers through responding to service calls, carrying out Customer Support Programs, and executing small projects.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems.
• Install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicates with and works with other team members to improve overall operations of the Convergint Technology Center and the company.
• Performs preventative maintenance for installed systems that are typically less complex.
• Works closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Performs other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Strong programming skills and proven ability to troubleshoot problems and look for solutions.
• Self-starter and works well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems, video systems, and intrusion systems.
• PREFERRED EXPERIENCE: Relevant field service, CCTV experience: Milestone / Genetec, Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2, Intrusion experience: DMP / Bosch.