Security Senior Lead Officer

Responsibilities

• Perform all duties assigned to Security Officers, including patrols, unlocking and securing buildings, responding to calls for service, providing break coverage, and completing all other assigned post responsibilities.
• Serve as the senior Allied Universal representative on site during assigned shifts and provide operational support to on-duty personnel.
• Promote compliance with company policy, post orders, and client expectations through professional guidance and communication.
• Completing administrative work such as printing extra copies of DARs and paper time sheets.

POST CHECKS

• Conduct routine post checks of all assigned officers, including regularly assigned officers and special detail officers.
• During post checks: Verify officers are in the required uniform in accordance with client and company standards.
• Verify officers possess a valid guard card while on duty.
• Ensure officers are performing assigned duties in accordance with post orders and site procedures.
• Provide reminders regarding site procedures, required training, guard card renewals, driving credentials, and other operational updates.
• Submit a post check summary to management at the end of each shift documenting completed post checks, operational observations, deficiencies, coaching provided, and any issues requiring follow-up.

STAFFING and SHIFT COVERAGE

• Assist with staffing coverage during evenings, weekends, and other periods when management is not on site.
• Clock in and out for your shifts and ensure you are logged in to the shift pickup platform.
• Coordinate with Disney Shift Lead to identify call-offs, staffing needs, and special detail assignments.
• Review the Special Details and Events calendar to verify coverage for upcoming shifts and scheduled details.
• Add any changes to the Special Detail binder and inform the Shift Lead.
• Makes reasonable efforts to fill vacancies while minimizing overtime and double-time whenever operationally practical.
• If coverage cannot be secured, notify management immediately.
• When reporting a call-off, include the officer's name, shift date and time, reason for the absence (if provided), and the replacement officer, if applicable.
• If a vacancy occurs during your assigned shift and relief cannot be obtained, remain on duty until properly relieved or directed otherwise by management.

Requirements

• Must possess a high school diploma or equivalent or 5 years of verifiable experience.
• Licenses: Valid driver’s license if driving a company or customer-owned vehicle.
• Background investigation and drug screen as a condition of employment.
• At least 18 years of age, or higher if required by the state (21 years, if armed).
• Reliable and able to adapt to different post assignments.
• Able to operate radio or telephone equipment and/or console monitors.
• Demonstrated ability to interact cordially and communicate with the public.
• Effective oral and written communication skills; able to write informatively, clearly, and accurately.
• Active listening and problem-solving skills.
• Absorb and assess situations effectively; identify critical issues quickly and accurately.
• Mediate conflict with tact, diplomacy.
• Teamwork.
• Attention to detail.

Qualifications

• (Nice to have) Ability to speak, read, and write in multiple languages (e.g., Spanish, Portuguese, French, Arabic).
• Prior security, military, or law enforcement experience.

Benefits

• Health insurance and eligible for our company's retirement plans.
• Schedules that fit with your personal life goals.
• Ongoing paid training programs and career growth opportunities.
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…